Breanna Britten
Laneville,Texas
Summary
Results-driven customer experience professional with a passion for delivering exceptional service. A collaborative team player who excels in both independent and team-oriented environments, driving goal achievement through effective communication, problem-solving, and using a customer-centric approach. Dedicated to fostering long-term customer relationships and ensuring seamless experiences that exceed expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Clove Inc
Philadelphia PA
09.2022 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Played a critical role as a social media moderator while keeping a positive and professional online presence for the company.
- Monitoring and moderating comments and posts on their professional Facebook page.
- Identifying and reporting any inappropriate or suspicious activity to the social media team
- Collaborated with the social media management team to develop and implement strategies to increase engagement and improve our audience's overall online experience.
FT Customer Experience Manager
Michaels Craft Store
Conroe, TX
03.2020 - 08.2022
- Managed and escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Ensured accurate and timely maintenance of weekly records and reports with efficiency.
FT Framer and Associate
Michaels Craft Store
Conroe, TX
09.2018 - 03.2020
- Maintained a clean and organized work environment.
- Ensured timely replenishment of inventory to support business operations.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Increased job site safety through regular maintenance and proper use of tools and equipment.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Excelled at managing multiple projects simultaneously, while prioritizing tasks to maximize efficiency and productivity.
- Consistently exceeded customer expectations and boosted average sales through strategic upselling.
- Cultivated and maintained a loyal customer base through exceptional service and personalized attention.
Nanny
Private Employer
Montgomery, TX
08.2016 - 08.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, hygiene, and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Education
Associate of Arts - Arts
Lone Star Community College
Conroe, TX05.2019
Skills
- Customer Support
- Customer Relations
- Problem Resolution
- Team Collaboration
- Complex Problem-Solving
- Sales closing
- Inventory Control
- Employee Management
- Calm and Professional Under Pressure
- Customer-focused
- Training and mentoring
- Effective workflow management
Timeline
Customer Service Associate
Clove Inc
09.2022 - Current
FT Customer Experience Manager
Michaels Craft Store
03.2020 - 08.2022
FT Framer and Associate
Michaels Craft Store
09.2018 - 03.2020
Nanny
Private Employer
08.2016 - 08.2018
Associate of Arts - Arts
Lone Star Community College