Breanna Britten
Laneville,Texas
Summary
Results-driven customer experience professional with a passion for delivering exceptional service. A collaborative team player who excels in both independent and team-oriented environments, driving goal achievement through effective communication, problem-solving, and using a customer-centric approach. Dedicated to fostering long-term customer relationships and ensuring seamless experiences that exceed expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Clove Inc
09.2022 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Played a critical role as a social media moderator while keeping a positive and professional online presence for the company.
- Monitoring and moderating comments and posts on their professional Facebook page.
- Identifying and reporting any inappropriate or suspicious activity to the social media team
- Collaborated with the social media management team to develop and implement strategies to increase engagement and improve our audience's overall online experience.
FT Customer Experience Manager
Michaels Craft Store
03.2020 - 08.2022
- Managed and escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Ensured accurate and timely maintenance of weekly records and reports with efficiency.
FT Framer and Associate
Michaels Craft Store
09.2018 - 03.2020
- Maintained a clean and organized work environment.
- Ensured timely replenishment of inventory to support business operations.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Increased job site safety through regular maintenance and proper use of tools and equipment.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Excelled at managing multiple projects simultaneously, while prioritizing tasks to maximize efficiency and productivity.
- Consistently exceeded customer expectations and boosted average sales through strategic upselling.
- Cultivated and maintained a loyal customer base through exceptional service and personalized attention.
Nanny
Private Employer
08.2016 - 08.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, hygiene, and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Education
Associate of Arts - Arts
Lone Star Community College
Conroe, TX05.2019
Skills
- Customer Support
- Customer Relations
- Problem Resolution
- Team Collaboration
- Complex Problem-Solving
- Sales closing
- Inventory Control
- Employee Management
- Calm and Professional Under Pressure
- Customer-focused
- Training and mentoring
- Effective workflow management
Timeline
Customer Service Associate
Clove Inc
09.2022 - Current
FT Customer Experience Manager
Michaels Craft Store
03.2020 - 08.2022
FT Framer and Associate
Michaels Craft Store
09.2018 - 03.2020
Nanny
Private Employer
08.2016 - 08.2018
Associate of Arts - Arts
Lone Star Community College
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