Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Breanna Brown

Enthusiastic And Adaptable Professional With A Diverse Skill Set In Such As Project Management, Communication, Problem-solving. Adept At Quickly Learning And Applying New Concepts. Interpersonal Skills, Seeking A Challenging Opportunity Where I Can Leverage My Skills To Contribute Effectively To A Dynamic Work Environment. Multi-tasking, Coaching And Development, Proficient In And Development, Proficient In All Microsoft Components.
Detroit,MI

Summary

Assertive and goal- oriented customer service professional looking to bring formidable instincts and strong operational skills to a growing corporation. Dynamic and self- motivated individual with a proven track record in leadership that will carry over to produce immediate results. I posses an avid passion to achieve and exceed goals.

Overview

12
12
years of professional experience

Work History

Real Estate Agent

Conner Real Estate
Jackson , TN
04.2022 - Current
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.

1. Exceeded Sales Targets:

• Consistently surpassed monthly sales targets by X%, demonstrating a strong ability to meet and exceed performance expectations.

2. Client Relationship Building:

• Cultivated and maintained strong client relationships, resulting in a 20% increase in repeat business and customer retention.

3. New Business Development:

• Spearheaded successful outreach campaigns, resulting in a Y% increase in new client acquisition within the first quarter.

4. Sales Strategy Implementation:

• Developed and implemented innovative sales strategies that contributed to a Z% growth in overall sales revenue.

5. Effective Communication:

• Established clear and persuasive communication channels, leading to a X% improvement in customer understanding and satisfaction.

6. Cross-Selling and Upselling:

• Implemented cross-selling initiatives, resulting in a notable increase in the average transaction value and overall revenue.

7. Sales Team Collaboration:

• Collaborated with cross-functional teams to share market insights and collaborated on successful projects that boosted overall team performance.

8. Sales Process Optimization:

• Streamlined sales processes, reducing lead conversion time by X% and enhancing overall team efficiency.

9. Customer Feedback Integration:

• Actively sought and integrated customer feedback, leading to product/service improvements and increased customer satisfaction scores.

10. Utilization of Sales Technologies:

• Proficient in using CRM tools and sales technologies to organize leads, track sales activities, and analyze market trends, contributing to improved workflow and decision-making.

Mail Processing Clerk

United States Postal Service
10.2011 - Current
  • Operating mail sorting machinery, performing mail processing and distribution of mail in accordance to USPS protocols, preparing mail to be shipped to various locations both domestic and international
  • Elected to become lead clerk in 2018

Dispatch Supervisor

United States Postal Service, USPS
Pontiac , MI
12.2017 - 09.2023
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Analyzed project and vendor data and compiled information into presentations for internal purposes.

I have successfully coordinated and scheduled daily transportation operations, ensuring safety, efficiency, and timely deliveries. I have a proven track record of troubleshooting and resolving shipment discrepancies promptly, contributing to the overall satisfaction of our customers.

Front Desk Office Manager

Clarkston Medical Group
Detroit , Mi
05.2018 - 04.2020
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Lead Customer Service Representative

States Postal Service
03.2015 - 11.2017
  • Assisted with daily operations, peer coaching and development, provide quick resolution of issues and questions, aided team members as needed, conduct periodic reviews and evaluations of team members, monitored employee performance, and note areas for improvement

Education

Real Estate License - Real Estate

Blue City Realty
Jackson, TN
02.2022 - 04.2022

Real Estate License - Real Estate

Real Estate U
Michigan
09.2023 - 11.2023

General Studies

Skills

Multi-tasking, coaching and developmentundefined

Additional Information

  • VOLUNTEER EXPERIENCEOR LEADERSHIP , Received multiple and frequent awards and accolades while in the role of lead customer service representative in a call center environment

Timeline

Real Estate License - Real Estate

Real Estate U
09.2023 - 11.2023

Real Estate Agent

Conner Real Estate
04.2022 - Current

Real Estate License - Real Estate

Blue City Realty
02.2022 - 04.2022

Front Desk Office Manager

Clarkston Medical Group
05.2018 - 04.2020

Dispatch Supervisor

United States Postal Service, USPS
12.2017 - 09.2023

Lead Customer Service Representative

States Postal Service
03.2015 - 11.2017

Mail Processing Clerk

United States Postal Service
10.2011 - Current

General Studies

Breanna Brown Enthusiastic And Adaptable Professional With A Diverse Skill Set In Such As Project Management, Communication, Problem-solving. Adept At Quickly Learning And Applying New Concepts. Interpersonal Skills, Seeking A Challenging Opportunity Where I Can Leverage My Skills To Contribute Effectively To A Dynamic Work Environment. Multi-tasking, Coaching And Development, Proficient In And Development, Proficient In All Microsoft Components.