Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
Generic

Breanna Bryan

Jacksonville

Summary

To obtain a position as a team-player in a people-oriented organization where my customer service experience can be fully utilized to improve client satisfaction and enhance the company’s brand. Expert at identifying customer needs, developing solutions and achieving results out of diverse challenges and conflict service requirements. Exceptional written and verbal communication skills, complimented with interpersonal aptitude; capable of establishing long term quality relationship with all levels of professionals.


Overview

8
8
years of professional experience

Work History

Lead Teacher

Deerwood Academy
01.2023 - 07.2024
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Helped students explore concepts with engaging, learning-focused activities.

Associate Banker

JPMorgan Chase
07.2024 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.

Service Advisor

Travel America
11.2020 - 12.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Team Lead

Zaxbys
10.2017 - 10.2020
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Accounting And Finance

Stetson University
DeLand, FL

High School Diploma -

Bartram Trail School
05.2019

Skills

  • Advanced in MS Excel including Pivot Tables, Index Match, and Data Tables
  • Advanced in Computer Skills and operating systems
  • Microsoft Word, PowerPoint, Outlook
  • Financial planning
  • Branch operations
  • Customer service
  • Analytical thinking
  • Financial institution regulations
  • Conflict resolution
  • Safety awareness
  • Key decision making
  • Training and mentoring

SUMMARY OF QUALIFICATIONS

  • Dedicated professional that delivers focused expertise and comprehensive, integrated solutions to meet the full range of services, including acquisitions and strategic advisory.
  • Highly effective proactive oral, written and listening communication skills.
  • Works well independently, and part of a team under direct supervision
  • Hard working with proven ability to multitask effectively and manage multiple queues and tasks
  • Excellent interpersonal skills; positive attitude, empathetic and a team player.
  • Meticulous and well organized
  • Office with proven ability to multitask effectively and manage multiple queues
  • Ability to read, comprehend, interpret business needs and respond appropriately.
  • Excellent research and analytical skills
  • Manages the operational goals and expectations of the Department by implementing process roadmaps and Quality Control processes.
  • Respond to all audit findings, both internal and external
  • Skilled at using analytical thinking to resolve and care for customer administrative, and operating problems.
  • Ability to manage time and priorities and competing timelines.
  • Ability to work as an individual contributor with minimal direction and effectively meet deadlines
  • Ability to communicate effectively in person, in writing and by telephone

Timeline

Associate Banker

JPMorgan Chase
07.2024 - Current

Lead Teacher

Deerwood Academy
01.2023 - 07.2024

Service Advisor

Travel America
11.2020 - 12.2022

Team Lead

Zaxbys
10.2017 - 10.2020

Accounting And Finance

Stetson University

High School Diploma -

Bartram Trail School