Breanna Buonocore
Martinsburg,WV
Summary
Dynamic professional with a proven track record at Navy Federal Credit Union, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring exceptional customer service and teamwork, coupled with expertise in financial transactions and Salesforce CRM. Demonstrated ability to foster relationships and improve productivity, embodying a results-driven approach with a blend of technical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Fulfillment Lead
Potomac Bead
03.2020 - 10.2021
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
Service Scheduler
Younger Toyota
08.2018 - 03.2020
- Collaborated with management to optimize scheduling processes, leading to increased productivity and profitability.
- Coordinated closely with technicians and sales team, ensuring seamless integration of services and timely completion of tasks.
- Developed strong relationships with customers to foster loyalty and encourage repeat business.
- Provided ongoing support to the entire service team, ensuring consistent focus on delivering an exceptional customer experience.
Education
High School Diploma -
Hedgesville High
Hedgesville, WV05.2012
Skills
Customer Service
Financial Transactions
Customer Support
Credit Union Knowledge
Banking knowledge
Call center experience
Escalation Handling
Product Recommendations
Policy understanding
Complaint Handling
Teamwork and Collaboration
Relationship Building
Calm and Professional Under Pressure
Problem Resolution
Computer Skills
Professional telephone demeanor
Document and Records Management
Policies and Procedures Adherence
Salesforce CRM
Technical knowledge
Appointment Scheduling
Problem-Solving
Attention to Detail
Critical Thinking
Call Management
Telephone Etiquette
Documentation expertise
Time Management
Problem-solving abilities
Multitasking
Multitasking Abilities
Organizational Skills
Excellent Communication
Team Collaboration
Active Listening
Documentation and Recordkeeping
Picking and Packing
Stock organization
Warehouse Operations
Inspection skills
Package preparation
Order pulling
Stock replenishment
Inventory Monitoring
Shipping coordination
Labeling expertise
Shipping and receiving
Product Packaging
Warehouse Safety
Shipment Preparation
Quick Learner
Accomplishments
- Collaborated with team mate in the development of our team yearbook.
Timeline
Member Service Representative
Navy Federal Credit Union
11.2021 - Current
Fulfillment Lead
Potomac Bead
03.2020 - 10.2021
Service Scheduler
Younger Toyota
08.2018 - 03.2020
High School Diploma -
Hedgesville High
Similar Profiles
LAURA M. KINGLAURA M. KING
Appraisal Underwriter II at Navy Federal Credit UnionAppraisal Underwriter II at Navy Federal Credit Union
Vanessa K. YoungVanessa K. Young
Real Estate Lending Resolution Specialist II at Navy Federal Credit UnionReal Estate Lending Resolution Specialist II at Navy Federal Credit Union
Windi NuseWindi Nuse
Member Service Representative V at Navy Federal Credit UnionMember Service Representative V at Navy Federal Credit Union
Kayla AndersonKayla Anderson
Mortgage Member Service Representative II at Navy Federal Credit UnionMortgage Member Service Representative II at Navy Federal Credit Union
Deana SmithDeana Smith
Pharmacy Cashier at WalgreensPharmacy Cashier at Walgreens