Breanna Burgin
Swannanoa,USA
Summary
Detail-oriented and dependable administrative professional with experience in front desk operations and insurance coordination at a busy dental office. Skilled in verifying patient benefits, processing claims, handling billing inquiries, and maintaining accurate records with confidentiality. Strong organizational skills, customer-focused mindset, and growing passion for medical reimbursement and healthcare administration.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Asheville Smiles Cosmetic & Family Dentistry
08.2022 - Current
- Managed patient scheduling, optimizing daily operations and enhancing appointment flow.
- Oversaw billing and insurance claims processing, ensuring timely submissions and follow-ups for maximum reimbursement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Utilized advanced software tools like Excel, Microsoft Access, Word and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Led initiatives to streamline administrative tasks, contributing to overall operational excellence.
- Provided excellent customer service to create positive experiences and build patient trust.
- Knowledge of Medicare coverage benefits
- Handle conflicting deadlines
- Submit claims to third-party health insurance carriers
- Composing correspondence
Certified Nursing Assistant
Pisgah Manor
03.2020 - 09.2022
- Monitored patient conditions and reported problems to nursing staff.
- Assisted with activities of daily living to improve patient quality of life.
- Documented care actions, vitals, and orders in company software.
- Transferred patients between beds, wheelchairs, and other locations.
- Helped patients to complete routine exercises to build mobility.
- Worked alongside registered nursing staff and followed care plans.
- Offered support, companionship, and stimulation with conversation and recreation.
- Changed bed linen regularly to help prevent skin irritation.
- Operated medical equipment like Hoyer lifts safely under appropriate supervision or guidance.
Education
Dental Assisting Certificate -
Asheville-Buncombe Technical Community College
Asheville, NC07.2022
Skills
- Customer service
- Proficient in computer applications
- Office administration
- Time management
- Spreadsheet management
- Administrative coordination
- Excellent multitasking capability
- Insurance billing
- Effective organization skills
- Adaptable and flexible
Timeline
Administrative Assistant
Asheville Smiles Cosmetic & Family Dentistry
08.2022 - Current
Certified Nursing Assistant
Pisgah Manor
03.2020 - 09.2022
Dental Assisting Certificate -
Asheville-Buncombe Technical Community College
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