Breanna Grant
Vineland,NJ
Summary
Excellent analytical and organizational skills; able to meet established productivity standards and goals; respond well accordingly to high pressure environments; sound decision making skills
Overview
17
17
years of professional experience
Work History
Customer Service Executive
House Of Tropicals
Glen Burnie, MD
04.2016 - 09.2024
- Provided animal care and enrichment, including cleaning of enclosures and providing food and water.
- Monitored animals to ensure they were healthy and comfortable in their environment.
- Assisted with the capture and handling of wild animals for medical treatment or relocation.
- Gave advice to visitors about animal welfare issues.
- Maintained cleanliness standards in all areas used for housing animals and kept records of daily tasks completed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Ensured all prices were accurately marked on shelves and displays.
- Assisted in training new employees on proper merchandising techniques of goods.
Career and Job Adviser
Career Connect Live
Staten Island, NY
01.2014 - 01.2015
- Generated inquiries from qualified applicants looking to further their education or for employment opportunities
- Proceed, on average, 200 – 250 calls per day through high volume inbound and outbound calls
- Generated 15-20 leads per day
- Helped potential students and job applicant in their goal to further their education and/or gain employment
- Obtain, verify and qualify applicants' information according to their specific requirements
- Adhere to the Career Connect Live Quality Assurance goals and standards
Administrator/Teacher's Assistant
Snug Harbors Art Lab
Staten Island, NY
01.2013 - 01.2014
- Coordinated and scheduled appointments for classes for adults and children of all ages
- Responded to customer enquiries regarding classes, class schedules and general programing
- Helped teach art to kids ages 5-10
- Maintaining classrooms, set up decorations for special occasions, aided teacher in classroom cleanliness, safety, and supervised children during class activities
Tutor/Teachers Assistant
P.S.16 80 Monroe
Staten Island, NY
01.2008 - 01.2010
- Tutor and assist children individually and in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Served as tutor and assisted classroom teachers with educational activities for children k-2
- Provide private instruction to individual or small groups of students to improve academic performance
- Used positive reinforcement techniques to encourage, motivate, and build confidence in students
Sales Associate
Richmond Hood Company
01.2008 - 01.2009
- Promoted store products and assisted with marketing of store activities
- Increased public knowledge of the store
Education
Diploma - Computer Business
Curtis High School
Staten Island, NY01.2010
Skills
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Task Prioritization
- Effective Communication
- Analytical Skills
- Product Sales
- Team training and development
- Animal care knowledge
- Reliable and Responsible
- Professionalism
References
References available upon request.
Timeline
Customer Service Executive
House Of Tropicals
04.2016 - 09.2024
Career and Job Adviser
Career Connect Live
01.2014 - 01.2015
Administrator/Teacher's Assistant
Snug Harbors Art Lab
01.2013 - 01.2014
Tutor/Teachers Assistant
P.S.16 80 Monroe
01.2008 - 01.2010
Sales Associate
Richmond Hood Company
01.2008 - 01.2009
Diploma - Computer Business
Curtis High School
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