Summary
Overview
Work History
Education
Skills
Timeline

Breanna Bussert

Amanda ,Ohio

Summary

Dedicated several years of experience in customer service. Proven ability to manage inventory effectively and maintain a clean, organized workspace, enhancing customer satisfaction and safety. Skilled in multitasking, communication, and relationship building.

Overview

16
16
years of professional experience

Work History

Jewelry Consultant

Dunkin’s Diamonds
03.2021 - Current

Welcomed customers and organized jewelry displays while managing inventory and setting up cases.

  • Collaborated with team members to create visually appealing displays.
  • Supported promotional events by organizing merchandise and engaging clients.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Conferred with customers about jewelry preferences and sizing requirements to understand needs.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Estimated repair costs based on expected labor and materials requirements.
  • Built rapport with clients to foster repeat business and referrals.
  • Helped organize with big special events and sales

Jewelry Consultant

Wendel’s Jewelers
08.2019 - 09.2020
  • Assisted clients in selecting jewelry based on personal preferences and occasions.
  • Educated customers on gemstone characteristics and care techniques.
  • Maintained accurate inventory records using point-of-sale software.
  • Built rapport with clients to foster repeat business and referrals.
  • Resolved customer inquiries and concerns with effective communication skills.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.

Jewelry Consultant

Kay Jewelers
10.2013 - 08.2019
  • Executed daily sales transactions efficiently, ensuring exceptional customer service.
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
  • Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
  • Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
  • Evaluated cut, color and clarity to assign grades to stones.
  • Sized, selected and cut individual gemstones to fit new and existing pieces.
  • Collaborated with team members to create visually appealing displays.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Pharmacy Associate

Walmart
02.2010 - 03.2014
  • Managed prescription processing and medication dispensing for optimal patient care.
  • Trained and mentored junior staff on pharmacy procedures and compliance standards.
  • Implemented inventory management systems, ensuring accurate stock levels and reducing waste.
  • Collaborated with healthcare providers to resolve medication-related inquiries efficiently.
  • Increased customer loyalty by addressing concerns promptly and professionally, ensuring their satisfaction with pharmacy services.
  • Improved patient satisfaction by providing efficient and accurate prescription filling services.
  • Facilitated smooth transitions among shifts by thoroughly documenting daily activities and issues encountered during shift handoffs.
  • Strengthened relationships with healthcare providers through clear communication regarding patient prescriptions and medication needs.
  • Collaborated with the pharmacy team to streamline workflow processes, resulting in reduced wait times for customers.
  • Assisted customers in selecting appropriate over-the-counter products by providing knowledgeable guidance and recommendations.
  • Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
  • Maintained a clean, organized workspace that facilitated efficient work processes and reflected positively on the pharmacy''s image.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Stocked shelves with medications and other pharmacy items for consistent availability.

Education

High School Diploma -

Logan High School, Logan, OH
05.2009

High School Diploma - Medical Occupations

Tri- County Career Center , Nelsonville, OH
05.2009

Skills

  • Merchandise presentation
  • Jewelry repair
  • Inventory control
  • Event planning
  • Transaction processing
  • Service upselling
  • Customer tracking
  • Communication proficiency
  • Appointment scheduling
  • Building rapport
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer service skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Excellent communication

Timeline

Jewelry Consultant - Dunkin’s Diamonds
03.2021 - Current
Jewelry Consultant - Wendel’s Jewelers
08.2019 - 09.2020
Jewelry Consultant - Kay Jewelers
10.2013 - 08.2019
Pharmacy Associate - Walmart
02.2010 - 03.2014
Logan High School - High School Diploma,
Tri- County Career Center - High School Diploma, Medical Occupations
Breanna Bussert