Breanna Bynum
Rogers,AR
Summary
Detail-oriented billing specialist with a strong background in account management and office administration. Demonstrated ability to improve billing processes and enhance customer satisfaction through effective communication and problem-solving skills. Proven track record in staff training and maintaining meticulous records. Eager to contribute to team success through hard work and attention to detail.
Overview
10
10
years of professional experience
Work History
Billing Representative
JB Hunt Transport
Lowell, AR
10.2023 - Current
- In this role, I am responsible for a variety of administrative duties involving compiling and arranging amounts owed from accessorial charges, processing documents, maintaining records and files, and monitoring of detention events.
- Preparing billing information, and verify any changes to support an accurate and efficient billing process.
- Answering customer questions and investigated customer complaints related to billing issues to maintain high satisfaction levels.
- Developing a strong professional rapport with customers.
- Collaborating with other departments to resolve any outstanding billing issues quickly.
Onboarding Specialist II
JB Hunt Transport
Lowell, AR
04.2022 - 09.2023
- Took phone applications for prospective new hires, using online software to screen and ensure quality new hires.
- Streamlined onboarding procedures
- Monitored new employee progress and provided feedback to improve onboarding effectiveness.
- Facilitated communication between managers and new employees throughout the onboarding process.
- Conducted end-to-end process monitoring from candidate introduction to the first day of work for accuracy and regulatory compliance.
Personal Shopper
Walmart
Springdale, AR
09.2020 - 01.2022
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Assisted teammates with daily tasks during peak periods.
Pharmacy Technician
Walmart
Springdale, AR
05.2020 - 09.2020
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
Surgical Technologist
Mercy Hospital Medical Center
Rogers, AR
04.2019 - 05.2020
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Set up equipment, tools, and supplies for procedures, and organize instruments in alignment with surgical protocols and surgeon preferences.
- Monitored and assessed operating room conditions and patient and surgical team needs.
- Assisted in the application of wound dressings, casts, and other medical devices.
Surgical Technologist
University of Arkansas for Medical Sciences, UAMS
Little Rock, AR
10.2016 - 04.2019
Surgical Technologist
Saline Memorial Hospital
Benton, AR
07.2015 - 10.2016
Education
BBA - Marketing
Southern New Hampshire University
Hooksett, NH12-2021
Certificate of Surgical Technology - Surgical Technology
Baptist Health Colledge Little Rock
Little Rock05-2015
Associate of Arts - Associate Degrees (Arts, Science, Applied Science)
Pulaski Technical College
North Little Rock, AR05-2013
Skills
- Data Entry
- Office Administration
- Customer Service
- Communication
- Problem Solving
- Multitasking
- Payment Processing
Notable Accomplishments
- I was recognized for my work as a billing representative, and I was asked to make a transition to another team that needed help
- After being in the onboarding specialist role for one year, I was promoted to onboarding specialist II
- In less than a year as an Onboarding Specialist, I achieved top performer status on four different occasions. One of those times, I was the number one onboarding specialist in the company, and another time, I was a quarterly top performer.
Timeline
Billing Representative
JB Hunt Transport
10.2023 - Current
Onboarding Specialist II
JB Hunt Transport
04.2022 - 09.2023
Personal Shopper
Walmart
09.2020 - 01.2022
Pharmacy Technician
Walmart
05.2020 - 09.2020
Surgical Technologist
Mercy Hospital Medical Center
04.2019 - 05.2020
Surgical Technologist
University of Arkansas for Medical Sciences, UAMS
10.2016 - 04.2019
Surgical Technologist
Saline Memorial Hospital
07.2015 - 10.2016
BBA - Marketing
Southern New Hampshire University
Certificate of Surgical Technology - Surgical Technology
Baptist Health Colledge Little Rock
Associate of Arts - Associate Degrees (Arts, Science, Applied Science)
Pulaski Technical College
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