Breanna Carson
Atlanta,GA
Summary
Dedicated and results-driven Customer Service Specialist with over 2 years of experience delivering remote support through live chat, phone, and email. Skilled in resolving customer issues quickly and professionally while maintaining a positive brand image. Proven ability to work independently in virtual environments, manage time effectively, and multitask across platforms. Proficient in CRM software, remote communication tools, and maintaining high customer satisfaction in high-volume environments.
Overview
8
8
years of professional experience
Work History
Customer Service Support Agent
Victoria’s Secret
Atlanta, GA
11.2022 - 03.2023
- Delivered professional customer support via live chat, phone, and email across multiple platforms.
- Resolved product inquiries, returns, shipping delays, and account issues with a 95% satisfaction rate.
- Managed order tracking, refunds, and customer account updates through internal CRM tools.
- Supported stock replenishment and customer communication workflows efficiently in a fast-paced environment.
- Ensured high-quality documentation of customer interactions, following company policies and scripts.
Housekeeping Assistant
Canterbury Court Senior Living
Atlanta, GA
10.2014 - 10.2016
- Maintained cleanliness and hygiene standards across assigned areas, ensuring high guest satisfaction.
- Complied with PPE and safety standards and efficiently handled chemicals and equipment.
- Fostered respectful and friendly communication with residents and coworkers.
Waitress / Server
Canterbury Court Senior Living
Atlanta, GA
01.2016 - 05.2016
- Delivered food and beverages efficiently while providing personalized recommendations.
- Memorized and promoted daily menu items and maintained a welcoming dining environment.
- Practiced attention to detail in guest interactions, setups, and table service.
Education
General Educational Development - GED
Atlanta Technical College
Atlanta, GAPharmacy Technician - Pharmacy Technician
Ultimate Medical Academy
Clearwater, FL03-2027
Skills
- Remote Customer Support
- Live Chat, Email & Phone Assistance
- CRM Software (Zendesk, Salesforce – basic familiarity)
- Conflict Resolution & De-escalation
- Multitasking & Time Management
- Order Processing & Issue Resolution
- Communication (Verbal & Written)
- Self-Motivation & Task Prioritization
- Remote Work Tools: Zoom, Slack, MS Teams
Timeline
Customer Service Support Agent
Victoria’s Secret
11.2022 - 03.2023
Waitress / Server
Canterbury Court Senior Living
01.2016 - 05.2016
Housekeeping Assistant
Canterbury Court Senior Living
10.2014 - 10.2016
General Educational Development - GED
Atlanta Technical College
Pharmacy Technician - Pharmacy Technician
Ultimate Medical Academy