Breanna Carter
Dallas,TX
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Residence Inn by Marriott
Irving, Tx
01.2022 - 08.2025
- Welcome guests with friendly greetings while performing all guest related services.
- Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
- Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales.
- Maintain confidentiality of guest information and pertinent hotel data.
- Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
- Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
- Performs all other duties as assigned.
Education
High School Diploma -
Winfree Academy High School
05.2014
Skills
- Microsoft Excel (2 years)
- Hospitality (3 years)
- Financial auditing (2 years)
- Problem solving (10 years)
- Adobe Photoshop (3 years)
- Customer Service (10 years)
- Retail sales (10 years)
Timeline
Guest Service Representative
Residence Inn by Marriott
01.2022 - 08.2025
High School Diploma -
Winfree Academy High School