Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Cartledge

Summary

Customer service and sales professional seeking a role offering increased responsibility. Skilled in training staff and establishing rapport with clients. Independent, motivated and quick thinking team player with exceptional communication abilities and diverse experience.

Overview

3
3
years of professional experience

Work History

CNA

Georgetown University Hospital
11.2021 - Current
  • Created sales contacts with on- and off-premise accounts.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Drove daily production activities with effective communication and leadership.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to any patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Waitress

Le Diplomate
01.2023 - 03.2023
  • Proficient customer service to a demanding number of customers in a high intensity environment with composure.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Upheld strict cash handling procedures.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Demonstrates organization, communication, memory, friendliness and customer satisfaction under pressure.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Bussed and reset tables to keep dining room and work areas clean.

Restaurant Waiter

Illusions Restaurant and Bar
10.2022 - 02.2023
  • Led merchandise selection, pricing, planning and marketing.
  • Created visual marketing and styled window displays.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Supported needs of - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Education

High School Diploma -

Largo High School
Upper Marlboro, MD
06.2014

AASN - Nursing

UDC
Washington, DC
05.2027

Skills

  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Goal-oriented
  • Positive and friendly
  • Excellent work ethic
  • Cash handling and management
  • Strong interpersonal skills
  • Highly attentive to detail
  • Great time management skills
  • Leadership Communication Skills
  • Complex Problem Solver
  • Customer Service
  • Strong multitasking
  • Memory retention
  • Accurate money handling
  • Order Taking
  • High-volume dining
  • Upselling

Timeline

Waitress

Le Diplomate
01.2023 - 03.2023

Restaurant Waiter

Illusions Restaurant and Bar
10.2022 - 02.2023

CNA

Georgetown University Hospital
11.2021 - Current

High School Diploma -

Largo High School

AASN - Nursing

UDC
Breanna Cartledge