Customer service and sales professional seeking a role offering increased responsibility. Skilled in training staff and establishing rapport with clients. Independent, motivated and quick thinking team player with exceptional communication abilities and diverse experience.
Overview
3
3
years of professional experience
Work History
CNA
Georgetown University Hospital
11.2021 - Current
Created sales contacts with on- and off-premise accounts.
Contacted regular and prospective customers to explain product features and solicit orders.
Drove daily production activities with effective communication and leadership.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Followed directions of licensed nurses to administer medications and treatments.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Delivered high-quality care to any patients in hospital facility.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Assisted patients with daily living activities, promoting independence and dignity.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Waitress
Le Diplomate
01.2023 - 03.2023
Proficient customer service to a demanding number of customers in a high intensity environment with composure.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Upheld strict cash handling procedures.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Developed reputation as an efficient service provider with high levels of accuracy.
Demonstrates organization, communication, memory, friendliness and customer satisfaction under pressure.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Greeted new customers, discussed specials, and took drink orders.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Bussed and reset tables to keep dining room and work areas clean.
Restaurant Waiter
Illusions Restaurant and Bar
10.2022 - 02.2023
Led merchandise selection, pricing, planning and marketing.
Created visual marketing and styled window displays.
Monitored and analyzed sales records and consumer purchasing trends.
Anticipated consumer buying patterns to create a purchase and inventory plan.
Answered customer questions regarding store merchandise, department information and pricing.
Supported needs of - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Education
High School Diploma -
Largo High School
Upper Marlboro, MD
06.2014
AASN - Nursing
UDC
Washington, DC
05.2027
Skills
Exceptional communication skills
Quick learner
Strong client relations
Goal-oriented
Positive and friendly
Excellent work ethic
Cash handling and management
Strong interpersonal skills
Highly attentive to detail
Great time management skills
Leadership Communication Skills
Complex Problem Solver
Customer Service
Strong multitasking
Memory retention
Accurate money handling
Order Taking
High-volume dining
Upselling
Timeline
Waitress
Le Diplomate
01.2023 - 03.2023
Restaurant Waiter
Illusions Restaurant and Bar
10.2022 - 02.2023
CNA
Georgetown University Hospital
11.2021 - Current
High School Diploma -
Largo High School
AASN - Nursing
UDC
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