Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Cascio

Denver,CO

Summary

Reliable Direct Support Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable and successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Direct Support Professional

Cottonwood Community Alternatives
08.2020 - 10.2023
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Assisted with daily living activities, running errands, and household chores.

Technical Support Representative

DIRECTV
09.2015 - 05.2019
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Maintained response times to support business continuity.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented faults and bugs for referral to development staff for use in updates.

Technical Support Representative

DISH
03.2014 - 03.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

High School Diploma -

Northglenn High School
Northglenn, CO
12.2009

Skills

  • Direct Patient Care
  • Client Documentation
  • Transportation
  • Indirect Patient Care
  • Appointment Scheduling
  • Goal Setting
  • Client Support
  • Medication Administration
  • Health and Safety Requirements
  • Behavior Redirection
  • First Aid and Safety
  • Patient Education
  • Patient Care

Certification

QMAP

Adult First Aid/ CPR with Anaphylaxis and Epinephrine Auto-Injector Administration

Non Violent Crisis Intervention

Timeline

Direct Support Professional

Cottonwood Community Alternatives
08.2020 - 10.2023

Technical Support Representative

DIRECTV
09.2015 - 05.2019

Technical Support Representative

DISH
03.2014 - 03.2015

High School Diploma -

Northglenn High School

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Breanna Cascio