Breanna Cascio
Denver,CO
Summary
Dedicated professional with extensive experience in delivering direct care and support to diverse individuals. Strong communication and problem-solving skills enhance client well-being and foster positive outcomes. Proven ability to adapt to evolving needs while collaborating effectively with team members to ensure comprehensive care. Committed to promoting a supportive environment that empowers clients and meets unique requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead Direct Service Worker
Safe Places For Women
Englewood, CO
12.2024 - 05.2025
- Mentored junior staff, promoting professional development and knowledge sharing within the team.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Led team to enhance trauma informed for women in crisis situations.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively..
- Established team priorities, maintained schedules and monitored performance.
- Facilitated group sessions, promoting peer support and empowerment among participants.
- Maintained accurate documentation of client intake paperwork, medication administration records, controlled medication counts, daily logs, incident reports and write-ups in compliance with state and company standards.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
- Implemented behavior management strategies to address challenging behaviors while maintaining a respectful environment for all clients involved.
- Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
- Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions..
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Direct Support Professional
Cottonwood Community Alternatives
Englewood, CO
08.2020 - 10.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Assisted with daily living activities, running errands, and household chores.
Technical Support Representative
DIRECTV
Centennial, CO
09.2015 - 05.2019
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained response times to support business continuity.
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented faults and bugs for referral to development staff for use in updates.
Technical Support Representative
DISH
Thornton, CO
03.2014 - 03.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
High School Diploma -
Northglenn High School
Northglenn, CO12.2009
Skills
- Direct Patient Care
- Client Documentation
- Transportation
- Appointment Scheduling
- Medication Administration
- Behavior Redirection
- First Aid and Safety
- Coaching and mentoring
- Complex Problem-solving
- Employee training
- Task delegation
Accomplishments
- Supervised team of 5 staff members.
- Assisted in preparing for fund raising events.
- OnWatch anti human trafficking training.
- Utilized First Aid training to save a clients life on two occasion.
Certification
Colorado QMAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkContract WorkLocation Preference
On-SiteRemoteHybridTimeline
Team Lead Direct Service Worker
Safe Places For Women
12.2024 - 05.2025
Direct Support Professional
Cottonwood Community Alternatives
08.2020 - 10.2023
Technical Support Representative
DIRECTV
09.2015 - 05.2019
Technical Support Representative
DISH
03.2014 - 03.2015
High School Diploma -
Northglenn High School