Breanna Cervantes
Buckeye,Az
Summary
Adept at multitasking and problem-solving, I excelled as a Team Leader at Nekter Juice Bar, enhancing customer retention through exceptional service and active listening. My professionalism and organizational skills led to effective team management and inventory control, showcasing my ability to adapt and communicate effectively in dynamic environments.
Overview
2
2
years of professional experience
Work History
UPS Driver Helper
UPS
Goodyear, AZ
11.2024 - 01.2025
- Loaded and unloaded cargo from vehicles.
- Maintained accurate records of deliveries, including times and destinations.
- Transported packages from vehicle to residence.
Team Leader
Nekter Juice Bar
07.2023 - 10.2024
- Customer Service via in person via phone
- Order placement, refunds and exchanges
- Resolve customer complaints and issues promptly and effectively
- Provided information about products and services
- Managed inventory and restocked
Customer Service
Goodyear BallPark
03.2023 - 07.2023
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customer.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science - General Studies
Estrella Mountain Community College
Avondale, AZ11.2024
High School Diploma -
Desert Edge High School
Goodyear, AZ05.2023
Skills
- Multitasking
- Problem-solving abilities
- Professionalism
- Time management abilities
- Adaptability
- Active listening
- Communicative
- Organize
Languages
- English
- Spanish
Timeline
UPS Driver Helper
UPS
11.2024 - 01.2025
Team Leader
Nekter Juice Bar
07.2023 - 10.2024
Customer Service
Goodyear BallPark
03.2023 - 07.2023
Associate of Science - General Studies
Estrella Mountain Community College
High School Diploma -
Desert Edge High School
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