Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Chung

Oviedo,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

AdventHealth
Orlando, FL
01.2023 - 02.2024
  • Generated reports summarizing customer service statistics.
  • Provided customer service assistance as needed.
  • Provided customer service support to attendees.
  • Developed customer service procedures, policies and standards.

Customer Service Representative

TJ Max
Apopka, FL
05.2021 - 11.2022
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Completed routine maintenance and repair.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.

Education

Associate of Applied Science -

Concorde Career Institute - Orlando
Orlando, FL
12-2025

Skills

  • Onsite tours
  • Appointment Scheduling
  • Eligibility Determination
  • Reception Management
  • Bookkeeping Support
  • Patient interviewing skills

Timeline

Patient Service Representative

AdventHealth
01.2023 - 02.2024

Customer Service Representative

TJ Max
05.2021 - 11.2022

Associate of Applied Science -

Concorde Career Institute - Orlando

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Breanna Chung