Breanna Cifaratta
Summary
Organized and detail-oriented administrative and events professional with extensive experience in client relations, operations management, scheduling, event coordination, vendor management, and team leadership. Proven ability to manage multiple priorities, streamline processes, and deliver exceptional customer experiences in fast-paced environments. Strong communication, organizational, and problem-solving skills with a background in hospitality, sales, and event planning.
Overview
15
15
years of professional experience
Work History
Sales and Events Coordinator
Inns of Aurora
04.2024 - Current
- Coordinate weddings, corporate functions, and private events from initial inquiry through successful execution.
- Develop detailed event proposals, timelines, floor plans, and budgets tailored to client needs and venue capabilities.
- Manage event contracts, invoices, payment tracking, and scheduling to ensure seamless operations and accurate documentation.
- Conduct site tours and client consultations to promote venue services and strengthen client relationships.
- Collaborate with vendors, catering teams, and internal departments to execute high-quality guest experiences.
- Maintain consistent communication with clients while managing multiple events and deadlines simultaneously.
- Identify opportunities to increase revenue through upselling services and enhancing guest experiences.
- Review post-event feedback and implement process improvements to optimize future events.
Area Sales Manager
Indus Hospitality
03.2023 - 04.2024
- Developed and implemented regional sales strategies to increase business growth and client retention.
- Managed client accounts and maintained strong professional relationships through consistent communication and follow-up.
- Conducted market research and analyzed industry trends to identify new business opportunities.
- Coordinated contract negotiations, pricing strategies, and service agreements with clients and vendors.
- Assisted with marketing initiatives, promotional materials, and sales presentations.
- Resolved customer concerns efficiently while maintaining high standards of professionalism and customer satisfaction.
- Maintained detailed sales records, reports, and account documentation.
Player Rewards Manager
Finger Lakes Gaming and Racetrack
07.2022 - 02.2023
- Oversaw daily operations of the player rewards department while ensuring exceptional guest service standards.
- Managed employee scheduling, payroll preparation, shift coverage, and staff performance evaluations.
- Created and implemented training materials and operational procedures to improve team efficiency.
- Collaborated with marketing teams to coordinate promotions, events, and customer engagement initiatives.
- Handled escalated guest concerns and resolved issues promptly to maintain customer satisfaction.
- Monitored department operations and identified opportunities to improve workflow and service quality.
- Assisted with reporting, documentation, and administrative tracking responsibilities.
General Manager
Indus Hospitality
09.2020 - 07.2022
- Directed daily hotel operations while maintaining company standards, operational efficiency, and guest satisfaction.
- Managed hiring, onboarding, scheduling, employee coaching, and performance management for hotel staff.
- Prepared operational reports, audits, and business documentation for upper management review.
- Maintained inventory levels, vendor relationships, and departmental budgets to support efficient operations.
- Addressed guest concerns professionally and implemented solutions to improve overall customer experience.
- Coordinated with corporate partners and local businesses to drive sales and increase occupancy.
- Oversaw administrative functions including scheduling, payroll preparation, and compliance procedures.
- Developed employee incentive programs to improve morale, productivity, and guest service performance.
Hotel Sales Coordinator/Event Coordinator
del Lago Resort & Casino
06.2018 - 06.2020
- Coordinated weddings, corporate meetings, banquets, and special events from planning through execution.
- Prepared Banquet Event Orders (BEOs), event timelines, floor plans, invoices, and operational documentation.
- Managed communication between clients, vendors, culinary teams, banquet staff, and hotel departments.
- Assisted clients with menu selections, beverage planning, and event logistics to ensure successful experiences.
- Conducted client consultations and maintained relationships to encourage repeat business and referrals.
- Coordinated event setup, breakdown, and on-site support during functions and special events.
- Processed event payments, contracts, and billing documentation accurately and efficiently.
- Collaborated with leadership teams to ensure smooth event operations and guest satisfaction.
Table Games Dealer
del Lago Resort & Casino
02.2017 - 06.2018
- Delivered exceptional customer service in a fast-paced, high-volume casino environment.
- Managed cash, chips, and gaming transactions with accuracy and attention to detail.
- Explained game rules and procedures clearly while maintaining a professional guest experience.
- Monitored gaming activity to ensure compliance with company policies and gaming regulations.
- Built strong communication and multitasking skills while managing multiple guests simultaneously.
Cashier and Floor Attendant
Lakeside Entertainment
12.2014 - 02.2017
- Processed customer transactions accurately while maintaining excellent customer service standards.
- Assisted with tournament coordination, event promotion, and customer engagement activities.
- Trained new employees on operational procedures, cash handling, and customer service expectations.
- Maintained clean, organized, and efficient work areas to support daily operations.
- Resolved customer questions and concerns in a professional and timely manner.
Artist
Jay Strongwater
09.2013 - 12.2014
- Created and painted detailed sculpture pieces while meeting production timelines and quality standards.
- Maintained accuracy and consistency while working in a fast-paced production environment.
- Demonstrated strong attention to detail and organizational skills across multiple projects simultaneously.
Sales Associate/Visual Associate
Banana Republic Factory Store
03.2011 - 09.2013
- Assisted customers with product selection while delivering excellent customer service experiences.
- Maintained store merchandising, visual displays, and inventory organization according to company standards.
- Processed transactions, applied promotions, and handled customer inquiries efficiently.
- Collaborated with team members to support daily operations and sales goals.
- Assisted with shipment processing and floor setup for new merchandise launches.
Education
Associate of Arts - Sciences
Finger Lakes Community College
Canandaigua, NY01.2015
High School Diploma - undefined
Waterloo High School
Waterloo, NY06.2012
Skills
- Administrative Support
- Event Coordination
- Client Relations
- Calendar Management
- Vendor Management
- Scheduling & Logistics
- Budget Tracking
- Customer Service
Timeline
Sales and Events Coordinator
Inns of Aurora
04.2024 - Current
Area Sales Manager
Indus Hospitality
03.2023 - 04.2024
Player Rewards Manager
Finger Lakes Gaming and Racetrack
07.2022 - 02.2023
General Manager
Indus Hospitality
09.2020 - 07.2022
Hotel Sales Coordinator/Event Coordinator
del Lago Resort & Casino
06.2018 - 06.2020
Table Games Dealer
del Lago Resort & Casino
02.2017 - 06.2018
Cashier and Floor Attendant
Lakeside Entertainment
12.2014 - 02.2017
Artist
Jay Strongwater
09.2013 - 12.2014
Sales Associate/Visual Associate
Banana Republic Factory Store
03.2011 - 09.2013
Associate of Arts - Sciences
Finger Lakes Community College
High School Diploma - undefined
Waterloo High School