Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Breanna Coats

San Antonio,TX

Summary

Seasoned Customer Service Representative with more Than 5 years of experience in a fast-paced learning and customer service. Excellent Typing and computer skills. Record of achieving exceptional results in customer Service satisfaction and getting things done in a timely manner

Overview

7
7
years of professional experience

Work History

Customer Service Representative

IBEX GLOBAL
San Antonio, USA
08.2020 - 12.2024
  • Ensured that excellent service was provided to customers.
  • Greeted customers, maintained product information and customer service.
  • Promoted and advertised products.
  • Assisted in merchandising and maintaining work area clean.
  • Assisted with scheduling and coordinating rides to medical facilities for customers who are not able to drive themselves.
  • Ensure they can get to and from their medical appointments on time with minimal effort or stress.
  • Schedule route and dispatch trips to all manner of providers.
  • Assist in coordination of mass transportation when needed.
  • Administer trips for volunteer/ independent drivers and mileage reimbursement program.
  • Works closely with transportation providers and health care facilities to resolve problems.
  • Responsible for daily communication with transportation providers.
  • Ensures accurate trip data input to minimize errors and delays in timelines.
  • Ensuring accurate billing and reimbursement processes within our healthcare facility.
  • Verify patient insurance coverage and benefits.
  • Communicate with insurance companies to obtain pre-authorizations and verify claim status.
  • Review and update patient information for accuracy.
  • Utilize medical coding knowledge to ensure proper billing procedures.
  • Maintain compliance with HIPAA regulations and other relevant guidelines.
  • Collaborate with medical staff to resolve insurance-related issues.
  • Assist patients with insurance inquiries and provide clear explanations.
  • Contribute to the smooth operation of healthcare facility while ensuring patients receive the necessary coverage for their medical needs.

Customer Service Representative

HARLAND CLARKE
San Antonio, USA
01.2018 - 07.2020
  • Processing orders for check for banks business and customers.
  • Contacting bankers to verify any new information always using best judgement and making customers happy.
  • This taught me how to handle different personality types.
  • Provide customer support to consumer cardholders.
  • Confidently answer contacts, through multiple channels (i.e. Phone, Email), from customers regarding products and services.
  • Utilize a comprehensive approach during customers call inquiries to reach a complete and accurate resolution preventing customer recontract.
  • Stays updated with regulations and best practices.

Education

High School Diploma -

JUDSON HIGH SCHOOL
06.2015

Skills

  • Problem solving
  • Flexibility
  • Communication
  • Organization
  • Critical thinking
  • Collaboration
  • Microsoft Windows
  • Customer service
  • HIPAA compliance
  • Problem resolution
  • Communication skills
  • Conflict resolution
  • Attention to detail
  • Call center operations

Activities

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

Timeline

Customer Service Representative

IBEX GLOBAL
08.2020 - 12.2024

Customer Service Representative

HARLAND CLARKE
01.2018 - 07.2020

High School Diploma -

JUDSON HIGH SCHOOL

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