BreAnna Cockle Guerrero
Phoenix,AZ
Summary
Behavior Therapist skilled in delivering individualized support for children with autism using Applied Behavior Analysis. Committed to ethical care and patient-centered communication, with a strong emphasis on maintaining structured environments and collaborating with supervisors for optimal treatment outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Therapist
Adventure Aba, LLC
Phoenix, Arizona
02.2026 - Current
- Deliver one-on-one support to children with autism using principles of Applied Behavior Analysis (ABA).
- Implement individualized treatment plans under the supervision of a Board-Certified Behavior Analyst (BCBA).
- Support communication, social, and daily living skills using ABA strategies while maintaining a structured environment and collaborating with supervisors and caregivers to ensure consistency across settings.
- Adapted interventions for higher-acuity behavior cases, demonstrating composure and effective responses in challenging situations.
- Adhered to supervision requirements by actively participating in scheduled sessions and integrating feedback into practice.
- Maintained objective session notes and accurate records to facilitate BCBA's review of behavior and progress.
Customer Service/Sales Representative
Daikin Comfort Technologies
Phoenix, USA
05.2023 - 01.2026
- Enhanced sales opportunities by educating customers on product terminology and recommending appropriate HVAC equipment, parts, and accessories using Mincron ERP, resulting in branch sales goals met for the first time in 4 years.
- Pursued new business opportunities through proactive sales strategies like Kick Start Program, strengthening relationships with existing clients.
- Helped customers navigate product inquiries and choose suitable service options.
- Completed sales transactions with efficiency and accuracy at the register.
- Addressed customer complaints with a focus on empathy and professionalism.
Senior Customer Service Representative
Super Home Services
Phoenix, USA
04.2021 - 05.2023
- Managed a daily volume of 150+ customer inquiries through phone, email, and chat, utilizing Salesforce CRM to document interactions, track service requests, and manage customer information.
- Handled escalated complaints and de-escalated tense situations with professionalism and empathy, ensuring satisfactory resolution for all parties.
- Guided customers on home warranty coverage inquiries, coverage limitations, and authorization processes, making informed decisions based on company policies and customer needs.
- Coordinated with cross-functional teams, including technicians, claims specialists, and vendors, to dispatch qualified technicians for repair and maintenance services, ensuring timely issue resolution.
Customer Service Specialists
American Home Shield
Phoenix, USA
08.2019 - 02.2021
- Managed high volume of incoming calls and emails from homeowners, contractors, and vendors to address inquiries, create service orders, collect service fees, and resolve issues promptly.
- Applied empathy and problem-solving skills to resolve customer conflicts and restore satisfaction.
- Mastered company policies, procedures, and customer service protocols to develop an efficient onboarding and training program.
Clerk/Assistant Manager
Quiktrip
Phoenix/Tucson, USA
06.2015 - 08.2019
- Promoted to Assistant Manager due to demonstrated performance, reliability, and leadership potential within one year.
- Assisted General Manager in managing daily store operations, ensuring effective cash management, staffing coverage, inventory control, and vendor coordination.
- Trained, coached, and mentored team members to deliver consistent, high-quality customer service and adhere to operational procedures.
- Addressed operational issues and staffing needs as part of on-call leadership rotation, ensuring smooth store operations.
Education
Bachelor of Science - Psychology
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ12-2027
Associate of Arts - Behavioral Health Science
Phoenix Community College
Phoenix, AZ05-2025
High School Diploma -
Independence High School
Glendale, AZ05-2015
Skills
- Applied behavior analysis
- Behavioral assessment
- Plan implementation
- Data recording accuracy
- Client engagement strategies
- Problem resolution
- Communication strategies
- Adaptability
- Active Listening
- Cultural Sensitivity
Certification
- FINGER PRINT CLEARANCE CARD
- RBT 4O HOUR TRAINING (BEHAVIOR UNIVERSITY - (COMPLETED MARCH 2, 2026)
- ARTICLE 9 (FEB 2028)
- OSHA BLOOD BORNE PATHOGENS TRAINING FOR HEALTHCARE (FEB 2027)
- HIPPA FOR HEALTH CARE WORKERS (FEB 2027)
Timeline
Behavior Therapist
Adventure Aba, LLC
02.2026 - Current
Customer Service/Sales Representative
Daikin Comfort Technologies
05.2023 - 01.2026
Senior Customer Service Representative
Super Home Services
04.2021 - 05.2023
Customer Service Specialists
American Home Shield
08.2019 - 02.2021
Clerk/Assistant Manager
Quiktrip
06.2015 - 08.2019
Bachelor of Science - Psychology
Maricopa Community Colleges, South Mountain Community College
Associate of Arts - Behavioral Health Science
Phoenix Community College
High School Diploma -
Independence High School