Breanna Cooley
Grand Terrace,CA
Summary
Organized and dependable, offering excellent communication skills while multitasking in fast paced call center. Excels in public interaction, providing knowledge and support. Works well under pressure with an attention to detail approach.
Overview
25
25
years of professional experience
Work History
Associate Patient Care Coordinator
Epic Management
02.2021 - Current
- Managed over 85 calls per day using professionalism and excellent phone etiquette.
- Schedules patient request for appointments in accordance with physician and or department requirements.
- Apply physician schedule changes and cancel or reschedule appointments as required.
- Identify insurance plans that require referrals and engage necessary process on behalf of patient.
- Delivers excellent customer service
- Assisted in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
- Other duties as assigned
Bartender/Server
Red Lobster
08.2017 - 04.2021
- Ensured friendly and attentive guest service.
- Created and maintained positive work environment.
- Managed accurate processing of payments.
- Excellent knowledge of POS system.
- Applied organizational and multitasking skills while avoiding delays or errors.
- Increased sales by 10 to 12%
Unit Secretary, Surgery
Redlands Community Hospital
04.2007 - 06.2008
- Documented patient medical information with detail, to facilitate smooth processing.
- Answered and directed multi-line phone system.
- Verified scheduled surgeries.
- Retrieved and filed necessary documents.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Provided dependable and reliable clerical support for the unit.
Operations Manager
L.A Fitness
05.1999 - 04.2007
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Addressed and resolved issues to satisfy members and ensure excellent customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Provided leadership and training for new hires.
- Created and managed employee schedules.
- Reconciled bank balances
- Implemented and enforced systems policies and procedures.
- Managed and oversaw front desk staff of 08 to 10 employees.
Education
Medical Billing And Coding
Valley College
San Bernardino, CAEmergency Medical Technician
Crafton Hills College
Yucaipa, CASkills
- Clear and effective communication
- Multitasking strengths
- Interpersonal skills
- Highly reliable
- Problem-solving
- Professional demeanor
- Call management
- Organization skills
Timeline
Associate Patient Care Coordinator
Epic Management
02.2021 - Current
Bartender/Server
Red Lobster
08.2017 - 04.2021
Unit Secretary, Surgery
Redlands Community Hospital
04.2007 - 06.2008
Operations Manager
L.A Fitness
05.1999 - 04.2007
Medical Billing And Coding
Valley College
Emergency Medical Technician
Crafton Hills College
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