Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Cooper

Greenville,SC

Summary

Dynamic Human Resources Manager at KOVA LLC with proven expertise in employee relations and talent acquisition. Successfully developed training programs that enhanced sales strategies, achieving quarterly targets. Proficient in data analysis and skilled in mentoring, fostering a collaborative environment that drives performance and strengthens client relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resources Manager

KOVA LLC
05.2023 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Developed and led training programs focused on sales strategy and performance.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Achieved quarterly sales targets through cross-functional collaboration and outreach.
  • Strengthened client relationships and identified new business opportunities via market analysis.

Sales/Registered Dental Assistant

The Carolinas Center for Oral and Facial Surgery
02.2021 - 04.2023
  • Assisted in surgical procedures and post-operative care.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Sold treatment plans and effectively communicated the value of implant procedures.
  • Coordinated implant case scheduling and patient follow-ups, improving conversion rates.
  • Collaborated with the surgical team to upsell full treatment plans and restorative options.
  • Created a smooth, trust-building patient experience that directly supported implant sales.

Customer Service Support Specialist

Prisma Health
08.2018 - 04.2021
  • Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
  • Scheduled patients across four practices, including urgent care, boosting operational efficiency.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Collaborated with team members to ensure consistent quality in customer interactions.
  • Processed payments, verified insurance, and closed end-of-day reporting in EPIC.

Education

Wren High School
Piedmont, SC
08-2018

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Data Analysis
  • Patient education
  • Talent acquisition
  • Onboarding and orientation
  • Recruitment and selection
  • Proven sales experience
  • Tracking sales metrics
  • Sales strategy assistance
  • Sales meetings
  • Sales statistics analysis

Certification

- Critical thinking for better judgement and decision making.

- Fundamentals of Digital Marketing.

- The Art of Persuasion.

Timeline

Human Resources Manager

KOVA LLC
05.2023 - Current

Sales/Registered Dental Assistant

The Carolinas Center for Oral and Facial Surgery
02.2021 - 04.2023

Customer Service Support Specialist

Prisma Health
08.2018 - 04.2021

Wren High School

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