Breanna Crissman
New Bethlehem,PA
Summary
Dynamic Assistant Property Manager with a proven track record at Clarion County Housing and Redevelopment Authority, excelling in tenant relations and compliance with housing regulations. Skilled in property inspections and issue resolution, I enhance tenant satisfaction through effective communication and proactive management, ensuring smooth operations and high occupancy rates.
Overview
19
19
years of professional experience
Work History
Assistant Property Manager
Clarion County Housing and Redevelopment Authority
08.2019 - Current
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Coordinated property maintenance requests, ensuring timely completion and tenant satisfaction.
- Conducted property inspections to assess conditions and compliance with regulations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined leasing processes, enhancing efficiency in tenant onboarding procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Prepared board reports for the executive director.
- Processed reasonable accommodation requests.
Customer Service Representative
Kraus Flooring
04.2014 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction.
- Maintained product knowledge to provide accurate information and support to customers.
- Collaborated with team members to improve service delivery and streamline operations.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Store Manager
SUBWAY®Restaurants
08.2006 - 01.2014
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Implemented inventory control procedures, reducing waste and improving stock accuracy.
- Conducted regular staff evaluations, providing constructive feedback to foster professional growth.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
General Studies - General Studies
Clarion University of Pennsylvania
Clarion, PA05-2009
High School Diploma -
Redbank Valley High School
New Bethlehem, PA05-2004
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Tenant relations
- Property management
- Payment collection
- Property inspections
- Rent collection
- Housing regulations
- Policy enforcement
- Occupancy management
Timeline
Assistant Property Manager
Clarion County Housing and Redevelopment Authority
08.2019 - Current
Customer Service Representative
Kraus Flooring
04.2014 - 08.2019
Store Manager
SUBWAY®Restaurants
08.2006 - 01.2014
General Studies - General Studies
Clarion University of Pennsylvania
High School Diploma -
Redbank Valley High School