Breanna Croswhite
Puyallup,WA
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings, who's looking to secure gainful employment, by using my prior customer service, financial/business management skills and experience.
Overview
21
21
years of professional experience
Work History
Member Service Representative
Sound Credit Union
03.2024 - 03.2025
- Facilitated member inquiries, providing accurate information and resolving issues efficiently.
- Managed account updates and maintained client records using CRM systems.
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
- Maintained accurate member records and updated information as needed
- Assisted members with account transactions, including deposits, withdrawals, and transfers
- Promoted various credit union products and services to meet individual member needs
- Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions
- Collaborated with other departments to resolve complex member issues or requests
- Participated in training programs to stay updated on product knowledge and industry regulations
- Consistently met or exceeded monthly sales targets by promoting additional products/services
- Educated members on online banking platforms and assisted with setting up accounts for digital access
- Built amazing relationships/rapport with members by providing excellent customer service, care, concern, and guidance with products and services
Guest Service Representative
Safeway
12.2023 - 03.2024
- Responsibilities include: Cash handling, providing excellent customer service, processing all daily customer transactions (Cash/debit/credit/refunds/price adjustments/money orders/western union/lotto/etc.), answer and route phone calls, stock merchandise, constantly provide effective verbal and written communication with employees and clientele and have the ability to handle stress while maintaining a professional, calm persona.
Sales Associate
Castle Megastore
07.2013 - 02.2014
- Responsibilities included: Providing excellent customer service, cash handling, meet and exceed personal sales goals, product layout, receive and verify shipment, excellent communication with team members and clientele, achieved four out of four of the sales categories required.
Teller
Rainier Pacific Bank
04.2006 - 02.2011
- Responsibilities included: Cash handling, providing excellent customer service, audit and file all reports and new accounts, achieve all referral goals, ensuring that the business/branch meets and exceeds it's referral goals, processing ATM and night drop transactions, processing all daily customer transactions, answer and route phone calls, attended semi-annual security meetings and robbery training. Constantly provided effective verbal and written communication with employees and clientele and had ability to handle stress while maintaining a professional, calm persona. Have received special recognition award for meeting and exceeding referral goals, as well as monthly incentives and balance performer for quarters.
Store Manager
Cathy Jean
10.2003 - 03.2006
- Responsibilities included: Interview / hire prospective employees, training new employees in effective sales and customer service, performance coaching of employees who are not meeting expectations, motivate team members to achieve higher sales goals, ensuring that the business meets its sales and financial objectives, open and close of the store, depositing large amounts of money, multi-tasking, supervision of team members and store, scheduling, merchandising.
Education
GED -
Pierce College
Puyallup, WA03-2001
Skills
- Excellent Customer Service
- Professional Phone Etiquette
- 10 Key Data Entry/Typing
- Retail/Business Management
- Computer Skills
- Relationship/Team Building
- Financial transactions
- Transaction processing
- Product Sales/Upselling/Cross Selling
- Calm and professional under pressure
- Understanding customer needs
- Issue and complaint resolution
Timeline
Member Service Representative
Sound Credit Union
03.2024 - 03.2025
Guest Service Representative
Safeway
12.2023 - 03.2024
Sales Associate
Castle Megastore
07.2013 - 02.2014
Teller
Rainier Pacific Bank
04.2006 - 02.2011
Store Manager
Cathy Jean
10.2003 - 03.2006
GED -
Pierce College