Breanna Cube
West Dundee,IL
Summary
Well-qualified customer service represenative and data- entry with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level date entry position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Dispatcher
Medical Express Ambulance Service
04.2022 - Current
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking 25 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
911 Public Safety Telecommunicator
Seecom
01.2020 - 04.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Answered calls from automatic routing system and took basic information from callers.
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
Call Center Representative
Medex Ambulance
04.2017 - 01.2020
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
Restaurant Waitress
Hooters
05.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Loader and Unloader
UPS
10.2016 - 01.2017
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Resolved customer complaints quickly and professionally to provide quality customer service.
Customer Service Associate
Lifeline Ambulance Service Inc.
04.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
Education
EMT Certification - Emergency Medical Technology
Advance Ambulance
Chicago, IL06.2012
GED -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL07.2009
Skills
- Microsoft Excel
- Handle Communications
- Train Employees
- Delivery Support
- Critical Thinking
- Judgment and Decision-Making
- Ems Dispatch
- Prioritizing Calls
- Service Planning
- Work Order Generation
- Dispatching Field Personnel
Additional Information
I have over 10+ years of data entry. I can navigate Microsoft Outlook and can change files to PDF files or other files if needed. Able to navigate thur Zoom meetings as needed, as my current job is remote.
Timeline
Dispatcher
Medical Express Ambulance Service
04.2022 - Current
911 Public Safety Telecommunicator
Seecom
01.2020 - 04.2022
Call Center Representative
Medex Ambulance
04.2017 - 01.2020
Loader and Unloader
UPS
10.2016 - 01.2017
Customer Service Associate
Lifeline Ambulance Service Inc.
04.2016 - 01.2017
Restaurant Waitress
Hooters
05.2015 - 04.2017
EMT Certification - Emergency Medical Technology
Advance Ambulance
GED -
City Colleges of Chicago - Wilbur Wright College
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