Breanna Cuellar
Inglewood,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Sales and Service Expert
Joybird
03.2021 - Current
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
American Botanical Pharmacy
06.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Sales Advisor
H&M Hennes & Mauritz
San Francisco, CA
2015.07 - 2019.06
- Self-motivated, with a strong sense of personal responsibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
SFSU Health Education Intern
UCSF Osher Center
02.2018 - 05.2018
- Assisted front desk with patients by greeting, guiding to exam rooms and outbound calls for confirming appointments.
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
- Developed and distributed health education materials to increase awareness and understanding.
- Participated in community outreach activities to promote health education initiatives.
Education
Bachelor of Science - Health Education
San Francisco State University
San Francisco, CA01.2019
Skills
- Multitasking
- Critical Thinking
- Goal Setting
- Interpersonal Skills
- Problem Solving
Timeline
Customer Sales and Service Expert
Joybird
03.2021 - Current
Customer Service Representative
American Botanical Pharmacy
06.2019 - 03.2021
SFSU Health Education Intern
UCSF Osher Center
02.2018 - 05.2018
Sales Advisor
H&M Hennes & Mauritz
2015.07 - 2019.06
Bachelor of Science - Health Education
San Francisco State University
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