Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Davis

East Stroudsburg,PA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

TEPSBEST / TRACKSIDE STATION
East Stroudsburg, PA
07.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Officer Manager

Access Squared Inc.
East Stroudsburg, PA, PA
08.2015 - Current
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Intuit software.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

EAST STROUDSBURG HIGHSCHOOL SOUTH
EAST STROUDSBURG
06.2016

Skills

  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Warm and Friendly
  • Issue and Complaint Resolution
  • Needs Assessment
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Persuasive Negotiations
  • Consultative Selling Techniques

Certification

  • Licensed Property & Casualty Insurance Advisor - April 2021 - Present
  • CNP - Certified Notary Public 2017 - Present

Timeline

Server

TEPSBEST / TRACKSIDE STATION
07.2019 - Current

Officer Manager

Access Squared Inc.
08.2015 - Current

High School Diploma -

EAST STROUDSBURG HIGHSCHOOL SOUTH

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Breanna Davis