Breanna Davis

With over 8 years of customer service experience, I offer a robust skill set as an articulate and effective communicator. I consistently achieve success in this field, demonstrating a keen eye for detail and strong teamwork abilities. My strengths lie in active listening and honed verbal communication skills, ensuring clear and concise customer interactions. Additionally, I am proficient in software applications such as Microsoft Excel, PowerPoint, Outlook, and Adobe. I am also adept at handling data entry, printers, phones, computers, and fax machines. Furthermore, I have gained skills to conduct in-person or phone interviews for assistance in eligible state programs. I evaluate days, compute and authorize benefits, and process works in accordance with state and federal regulations guidelines and timeframes. Moreover, I utilize fast finding techniques to obtain relevant information provided by applicants. Punctuality is a priority for me, and I am always ready to take on any other duties assigned by my supervisor. These may include duty worker/heart complaints which consist of complex troubleshooting cases that may have been denied in error. Additionally, I assist in backup clerical tasks including excellent customer service, scanning, imaging, and faxing information to the appropriate destination. Lastly, I provide resources and information to clients while being proficient in SNAP and Medicaid programs. As a detail-oriented individual with the capability to apply complex policies and procedures effectively, I am confident in my ability to excel in any customer service role.

• Registered Dental Assistant, 11/01/21, 11/01/22, Texas Dental assisting academy
• CPR Certification, 01/01/21, 01/01/24
• First Aid Certification, 01/01/21, 01/01/24
• BLS Certification, 01/01/21, 01/01/24
• CCMA Certification, 11/01/23, 10/01/25