Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Diedrick

Summary

Dynamic Makery Manager at Buff City Soap with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and cash handling, I effectively trained staff and resolved conflicts, fostering a productive environment that drove loyalty and sales growth. Committed to maintaining high service standards and operational efficiency.

Overview

8
8
years of professional experience

Work History

Makery Manager

Buff City Soap
09.2023 - Current
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Supervisor

Pet Supplies Plus
02.2023 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Key Holder

Banter by Piercing Pagoda
10.2018 - 09.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Waitress

Omeleriks
12.2019 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Food Service Cashier

Walton Freeze
04.2017 - 08.2017
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
  • Operated and sanitized kitchen and food preparation equipment.
  • Engaged customers to help create superior food and beverage experience.
  • Used POS system to enter orders, process payments and issue receipts.
  • Replaced CO2 tanks and soda syrups when depleted.

Education

High School Diploma -

Lewis Cass Jr/Sr High School
Walton, IN
05-2016

Skills

  • Customer service
  • Team leadership
  • Staff training and development
  • Shift scheduling
  • Sales management
  • Product management
  • Computer skills
  • Positive attitude
  • Hiring and training
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing

Timeline

Makery Manager

Buff City Soap
09.2023 - Current

Supervisor

Pet Supplies Plus
02.2023 - 09.2023

Waitress

Omeleriks
12.2019 - 03.2020

Key Holder

Banter by Piercing Pagoda
10.2018 - 09.2023

Food Service Cashier

Walton Freeze
04.2017 - 08.2017

High School Diploma -

Lewis Cass Jr/Sr High School

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