Breanna Dominguez
Kaysville,UT
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Reliance Home Services by streamlining processes and implementing organizational improvements. Skilled in customer service and office management, I excel in multitasking and team leadership, significantly improving client satisfaction and team productivity. Expertise in bookkeeping and employee training underlines my ability to oversee critical financial and administrative functions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Reliance Home Services
06.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- I maintained positive customer relations by addressing problems and implementing successful corrective actions.
- Reviewed safety guidelines regularly and led team trainings.
CNA
Canyon Home Care And Hospice
04.2019 - 06.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Participated in ongoing educational opportunities to stay up-to-date on best practices in nursing care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health records.
Accounts Payable Clerk
Heritage Park Nursing Center
04.2018 - 05.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
CNA
Heritage Park Nursing Center
01.2018 - 04.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health records.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
CNA
Rocky Mountain Care Center
01.2017 - 01.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergencies under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities to stay up-to-date on best practices in nursing care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
Cashier
McDonald's
06.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Popeyes® Louisana Kitchen
06.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Northridge High School
Layton, UT06.2017
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Scheduling and calendar management
- Bookkeeping
- Employee Supervision
- Employee Training
- Computer Skills
- Team Leadership
Certification
- General Contractor, B100
Timeline
Office Manager
Reliance Home Services
06.2019 - Current
CNA
Canyon Home Care And Hospice
04.2019 - 06.2019
Accounts Payable Clerk
Heritage Park Nursing Center
04.2018 - 05.2019
CNA
Heritage Park Nursing Center
01.2018 - 04.2019
CNA
Rocky Mountain Care Center
01.2017 - 01.2018
Cashier
McDonald's
06.2016 - 01.2017
Cashier
Popeyes® Louisana Kitchen
06.2015 - 09.2015
High School Diploma -
Northridge High School
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