Breanna Douglas

• Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.

• Stacked items according to weights, sizes, types, and picking priorities.

• Assessed and sorted items into containers or designated areas according to classification, size, and condition.

• Followed company policies and procedures to produce consistent work results.

• Used hand-held scanners to sort items into specific categories.

• Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.

• Operated pallet jacks to move large and heavy items for sorting.

• Supervised warehouse operations by managing employees during shifts.

• Followed verbal and written instructions to properly move and ship products.

• Maintained top performance standards while working in hot warehouse environment.

• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

• Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.

• Tracked production and quality control systems to proactively identify deficiencies.

• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

• Responded to customer requests for products, services, and company information.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Investigated and resolved accounting, service and delivery concerns.
• Cross-trained and backed up other customer service managers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Met customer call guidelines for service levels, handle time and productivity.

• Practiced standard operating procedures for consistent production results.
• Met daily quotas consistently by always working hard and efficiently with little downtime.
• Assisted quality assurance by inspecting items and removing defective parts.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Restocked other stations and moved completed items to other stations for additional processing.
• Put hazardous materials in properly marked containers to avoid injuries or contamination.
• Boxed, labeled, and transported items to support assembly operations.
• Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.

• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.