BreAnna Downs
Detroit,MI
Summary
Dedicated tech savy and goal oriented clerical professional with history of customer service, medical and administrative fields that utilizes consistent and organized practices. Skilled in working under pressure, problem solving and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Detroit Medical Center, Hutzel Women's Hospital
Detroit, MI
07.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated communication between patients and various departments and staff.
Administrative Assistant
Chandler Park Academy High School
Harper Woods, MI
11.2019 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created detailed expense reports and requests for capital expenditures.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Communicates with employees regarding submitted equipment requests on tracking and delivery times
Shift Supervisor
TA Petro
Jackson, MS
08.2018 - 06.2019
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Payment handling including up to $3000.00 cash at a time, Money order, Checks and Western Union.
Administrative Assistant
American Income Life Insurance Company
Houston, TX
07.2015 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Claims processing
- Served as point-of-contact for potential and existing life insurance customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed sales documentation and collected signatures to finalize purchases.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
Receptionist Manager/Customer Service Associate
For Your Eyes Spa & Retail
Troy, MI
08.2009 - 11.2015
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept records in CRM to maintain customer data.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Trained new personnel regarding company operations, policies and services.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Biology
Jackson State University
Jackson, MSHigh School Diploma -
Southfield Senior High School
Southfield, MI06.2011
Skills
- Customer Service
- Registration and Admissions
- Phone and Email Etiquette
- Financial Recordkeeping
- Patient Health Information Access
- Multi-Line Telephone Systems
- Time Management
- Spreadsheet Tracking
- Microsoft Office
- Check Processing
- Data Entry Documentation
- Supply Inventory Control
- Intuit QuickBooks
- Staff Training
- Payment Processing
- Shipping and Receiving
- CRM Software
- Travel Planning
- POS Systems Expertise
- EMR
- Cerner
- Insurance Verification
Timeline
Patient Access Representative
Detroit Medical Center, Hutzel Women's Hospital
07.2021 - Current
Administrative Assistant
Chandler Park Academy High School
11.2019 - 07.2021
Shift Supervisor
TA Petro
08.2018 - 06.2019
Administrative Assistant
American Income Life Insurance Company
07.2015 - 05.2016
Receptionist Manager/Customer Service Associate
For Your Eyes Spa & Retail
08.2009 - 11.2015
Biology
Jackson State University
High School Diploma -
Southfield Senior High School
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