Breanna Dunlap
Jacksonville
Summary
Dedicated professional with extensive experience in patient relations and care coordination. Expertise in managing sensitive information and ensuring compliance with HIPAA regulations. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Radiology Data Management Specialist
Mayo Clinic
Jacksonville, FL
02.2024 - Current
- Ensured compliance and accuracy in de-identifying patient imaging studies for research coordinator submissions.
- Executed manual uploads of image requests to patient charts, prioritizing speed and accuracy.
- Oversaw MRI sedation requests, reported contrast reactions, monitored stroke alerts, and coordinated communication with designated care teams for radiologists to relay critical findings.
- Converted external films into digital format for physician reference and for radiologists to use during dictation of comparable Mayo studies.
Patient Liaison
Ascension St. Vincent
Jacksonville, FL
03.2023 - 07.2025
- Facilitated communication between patients and healthcare teams to enhance care coordination.
- Organized patient education materials to improve understanding of exams being performed and what to expect after.
- Managed appointment scheduling and follow-up, ensuring seamless patient experiences.
- Assisted in resolving patient concerns, promoting satisfaction and retention rates.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
Patient Care Coordinator
American Health Imaging
Brunswick, GA
09.2020 - 03.2023
- Managed insurance verification processes to ensure patient coverage and minimize delays.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted the MRI/CT technologists by preparing the patient for an exam to keep things moving smoothly. (changing the patient into a gown/scrubs, screening the patient and having them remove all jewelry, positioning them on the machine table, etc.)
Education
Bachelor of Science - Public Health
Georgia Southern University
Statesboro, GA12-2019
Skills
- Data cleansing
- Patient scheduling
- Patient confidentiality adherence
- Medical terminology proficiency
- Patient relations
- Clinical documentation
- Creative problem solving
Timeline
Radiology Data Management Specialist
Mayo Clinic
02.2024 - Current
Patient Liaison
Ascension St. Vincent
03.2023 - 07.2025
Patient Care Coordinator
American Health Imaging
09.2020 - 03.2023
Bachelor of Science - Public Health
Georgia Southern University