Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Falk

Lincoln,NE

Summary

Proven leader with extensive experience at U-Haul International, adept in operations management and team building. Excelled in enhancing sales, profitability, and customer loyalty through innovative strategies and effective leadership. Skilled in staff training and development, achieving significant performance improvements. Successfully implemented cost-saving measures, contributing to a notable increase in operational efficiency. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

U-Haul International
04.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Shift Leader

Dairy Queen Grill & Chill
01.2015 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

Education

High School Diploma -

Home Schooled
Lincoln, NE
05.2020

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Training and Development
  • Staff training/development
  • Relationship Building
  • Inventory Control
  • Customer Relationship Management
  • Staff Supervision
  • Employee Scheduling
  • Verbal and written communication
  • Staff Training and Development
  • Staff Development
  • P&L Management
  • Team training and development
  • Motivation
  • Schedule Management
  • Staff Motivation
  • Labor Cost Controls
  • Process Improvements
  • Performance Improvement
  • Vendor relationships
  • Employee Development
  • Consistently meet goals
  • Facility Management
  • Performance Improvements
  • Staffing
  • Performance Evaluations
  • Recruitment
  • Expense Control
  • Operations Oversight
  • Team Oversight

Certification

  • Forklift Certified
  • Propane Certified

Timeline

General Manager

U-Haul International
04.2020 - Current

Shift Leader

Dairy Queen Grill & Chill
01.2015 - 03.2020

High School Diploma -

Home Schooled

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Breanna Falk