Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Breanna Franklin

Cedar Rapids

Summary

Dynamic customer service professional with a strong work ethic, honed at Dairy Queen, where I enhanced store reputation through exceptional service and effective problem-solving. Skilled in multitasking and maintaining food safety standards, I consistently delivered positive guest experiences, driving repeat business and ensuring operational efficiency during peak hours.

Work History

Customer Service

Dairy Queen
04.2022 - 08.2022
  • Increased repeat business through exceptional customer service during deliveries.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Streamlined customer service processes for increased efficiency and effectiveness.
  • Delivered exceptional customer service by addressing concerns promptly and professionally.
  • Enhanced store reputation through exceptional customer service and friendly interactions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal customer wait times.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Learned other teammates' work tasks to train as a backup.

Education

Bachelor of Science - Human Physiology

University of Iowa
Iowa City, IA
05-2028

Skills

  • Customer service experience
  • Food and safety standards
  • Quick learner
  • Fast-paced environment
  • Positive attitude
  • Multitasking
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy

Accomplishments

  • Achieved the valedictorian award by working hard in school.

Languages

Spanish
Limited Working

Timeline

Customer Service

Dairy Queen
04.2022 - 08.2022

Bachelor of Science - Human Physiology

University of Iowa
Breanna Franklin