Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles Driver Safety
04.2020 - 12.2023
By telephone and correspondence, communicate with members of the public, state, local and private agencies
Utilize the Driver Safety application system to schedule hearings, reexaminations and interviews
Use personal computers and software programs in an office environment to prepare, maintain and file documents
When assisting drivers; interpret, apply and explain the provisions of the Vehicle Code and other laws, regulations and policies
Accurately input sensitive and confidential information into the Driver Safety database
Perform full-range of support assignments given by management
Respond to requests for information from the public, legal community, medical entities, law enforcement and other governmental agencies
While maintaining a positive attitude attempt to resolve customer related issues and complaints
Review and analyze driving records, accident reports, law enforcement documents and medical documents used to initiate, modify, or remove actions against an individual's driving privilege
Schedule appointments, verify customer's identity and tactfully explain actions taken against driving privileges
Inspect documents for completeness of information
Assist hearing officers in preparing cases by obtaining required documents, following up with attorney requests, typing notices and subpoenas
Operate various electronic office equipment such as scanner, fax, copy machine and mail postage machine
Dependable team player while working in a fast paced environment
Excellent external and internal customer service skills and multitasking skills
Ability to follow oral and written directions.
Seasonal Clerk
Department Of Social Services
03.2019 - 03.2020
Receive, file, time stamp and distribute correspondence
Answer multi-line phone and direct calls to appropriate personnel
Front desk duties to include greeting customers in a courteous manner and perform appointment intake procedures
Daily update, log and process payment for orientation and licensing fees in the Field Automation System
Look up licensing information and fingerprint inquiries as needed to simplify customer application process
Operate various office equipment including but not limited to mail, fax and copy machine.
Patient Care Coordinator
Sharp & Children’s MRI Center
04.2017 - 02.2019
Answer multi-line phone system, direct calls to appropriate areas while maintaining an average speed of answer
Serve as liaison with healthcare professionals
Assist patients in a courteous and professional manner
Schedule, re-schedule and cancel appointments as well as register new patients into database
Maintain composure when confronted with fast paced and stressful situations
Operate office equipment including photocopier and fax machine
Knowledge of computer software such as Microsoft Word and Microsoft Excel etc
Used for patient registration and scheduling.
Cashier
Luna grill
02.2016 - 04.2017
Assisted guests with food orders and handled cash and credit card transactions
Demonstrate knowledge of the brand and menu by answering questions about food, beverage and other restaurant function services in person and via phone
Maintained cleanliness and organization in the service area, dining room and restroom
Monitored guests dining room experience to ensure guests were satisfied with food and service
Respond promptly and courteously to any guest.
Customer Service Manager
Foot N Shoes INC
07.2013 - 01.2016
Manned register; Received payments by cash, check, credit card and debit
Issued change, processed refunds and assisted customers with exchanges
Maintained clean and orderly checkout areas
Answer customers' questions and provide information on procedures or policies as well as resolve customer complaints
Maintained inventory control and stocked shelves when necessary
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