Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Breanna Garcia-Serna

El Cajon,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Motor Vehicle Representative

Department Of Motor Vehicles Driver Safety
04.2020 - 12.2023
  • By telephone and correspondence, communicate with members of the public, state, local and private agencies
  • Utilize the Driver Safety application system to schedule hearings, reexaminations and interviews
  • Use personal computers and software programs in an office environment to prepare, maintain and file documents
  • When assisting drivers; interpret, apply and explain the provisions of the Vehicle Code and other laws, regulations and policies
  • Accurately input sensitive and confidential information into the Driver Safety database
  • Perform full-range of support assignments given by management
  • Respond to requests for information from the public, legal community, medical entities, law enforcement and other governmental agencies
  • While maintaining a positive attitude attempt to resolve customer related issues and complaints
  • Review and analyze driving records, accident reports, law enforcement documents and medical documents used to initiate, modify, or remove actions against an individual's driving privilege
  • Schedule appointments, verify customer's identity and tactfully explain actions taken against driving privileges
  • Inspect documents for completeness of information
  • Assist hearing officers in preparing cases by obtaining required documents, following up with attorney requests, typing notices and subpoenas
  • Operate various electronic office equipment such as scanner, fax, copy machine and mail postage machine
  • Dependable team player while working in a fast paced environment
  • Excellent external and internal customer service skills and multitasking skills
  • Ability to follow oral and written directions.

Seasonal Clerk

Department Of Social Services
03.2019 - 03.2020
  • Receive, file, time stamp and distribute correspondence
  • Answer multi-line phone and direct calls to appropriate personnel
  • Front desk duties to include greeting customers in a courteous manner and perform appointment intake procedures
  • Daily update, log and process payment for orientation and licensing fees in the Field Automation System
  • Look up licensing information and fingerprint inquiries as needed to simplify customer application process
  • Operate various office equipment including but not limited to mail, fax and copy machine.

Patient Care Coordinator

Sharp & Children’s MRI Center
04.2017 - 02.2019
  • Answer multi-line phone system, direct calls to appropriate areas while maintaining an average speed of answer
  • Serve as liaison with healthcare professionals
  • Assist patients in a courteous and professional manner
  • Schedule, re-schedule and cancel appointments as well as register new patients into database
  • Maintain composure when confronted with fast paced and stressful situations
  • Operate office equipment including photocopier and fax machine
  • Knowledge of computer software such as Microsoft Word and Microsoft Excel etc
  • Used for patient registration and scheduling.

Cashier

Luna grill
02.2016 - 04.2017
  • Assisted guests with food orders and handled cash and credit card transactions
  • Demonstrate knowledge of the brand and menu by answering questions about food, beverage and other restaurant function services in person and via phone
  • Maintained cleanliness and organization in the service area, dining room and restroom
  • Monitored guests dining room experience to ensure guests were satisfied with food and service
  • Respond promptly and courteously to any guest.

Customer Service Manager

Foot N Shoes INC
07.2013 - 01.2016
  • Manned register; Received payments by cash, check, credit card and debit
  • Issued change, processed refunds and assisted customers with exchanges
  • Maintained clean and orderly checkout areas
  • Answer customers' questions and provide information on procedures or policies as well as resolve customer complaints
  • Maintained inventory control and stocked shelves when necessary
  • Effectively supervised day-to-day front-end operations
  • Trained front-end staff; Created weekly schedules based on staff availability
  • Provided support with recruitment and staffing by interviewing applicants.

Education

High School Diploma -

Mount Miguel High School
Spring Valley, CA

Associate of Science - Administration of Justice

Southwestern College
Chula Vista, CA
12.2022

Skills

  • Policy Adherence
  • Organizational skills
  • Time management
  • Attention to detail
  • Team collaboration
  • Telephone etiquette
  • Document Verification
  • Critical thinking
  • Data entry accuracy
  • Adaptive Learning
  • Appointment Scheduling
  • Active listening
  • Problem-solving abilities

References

References available upon request.

Timeline

Motor Vehicle Representative

Department Of Motor Vehicles Driver Safety
04.2020 - 12.2023

Seasonal Clerk

Department Of Social Services
03.2019 - 03.2020

Patient Care Coordinator

Sharp & Children’s MRI Center
04.2017 - 02.2019

Cashier

Luna grill
02.2016 - 04.2017

Customer Service Manager

Foot N Shoes INC
07.2013 - 01.2016

High School Diploma -

Mount Miguel High School

Associate of Science - Administration of Justice

Southwestern College
Breanna Garcia-Serna