Breanna Getchell
Port Charlotte,Florida
Summary
I leveraged my problem-solving and leadership skills at Sprouts Farmers Market to enhance team performance and customer satisfaction. My tenure at Walt Disney Company honed my ability to exceed sales goals, showcasing my blend of sales, multi-tasking, team work, and time management.
Overview
14
14
years of professional experience
Work History
Administrative Coordinator
Sprouts Farmers Market
12.2023 - Current
- I handle bookkeeping, payroll, hiring, onboarding, and training for the entire store with a focus on coaching and development of front end customer service team members to deliver outstanding customer service
- I handle HR inquiries, LOA, processing vacation and sick time for all store employees
- Developed and maintained filing systems for electronic and paper documents
- Demonstrated strong proficiency in Microsoft Office Suite
- Maintained office calendar, including scheduling appointments and meetings
- Scheduled appointments and worked with leaders to manage time and maintain department calendar
- Assisted with all recruiting for my store successfully managing several job requisitions at once, screening, interviewing, and onboarding new team members
- Utilizing ICIMS software and workday efficiently to successfully recruit and onboard new team members
- Efficiently managed confidential files in compliance with corporate regulations
- Monitored employee time cards for accuracy prior to submitting payroll records which often involves watching camera for accuracy
- Helped plan and execute team building and recognition events
- Created weekly and monthly reports on various topics related to department operations
- Collaborated with team members to develop and implement processes
Reservations Agent
Walt Disney Company
01.2017 - 01.2023
- As a reservations agent I provided world class service through planning and booking vacations for individuals all over the globe to come to Walt Disney World
- I maintained top performer my entire career at Disney, meaning I consistently exceeded sales goals, quality monitoring, and guest satisfaction
- In my down time I helped coach and train the team through contests and games to increase sales and customer satisfaction
- Adhered to quality standards set forth by the company while interacting with guests via telephone or email communication
- Maintained up-to-date knowledge of hotel products, features and services as well as local attractions and activities
- Worked closely with other departments to ensure that all guest requests were met in a timely manner
- Successfully handled customer inquiries regarding reservations and hotel services in a polite and professional manner
- Demonstrated the ability to multi-task in a fast paced environment while maintaining excellent customer service levels at all times
- Provided accurate information about rooms, rates, amenities and other services to assist customers with their decisions
- Accurately inputted reservation details into the computer system for efficient tracking of bookings
Bartender
Olive Garden
04.2012 - 12.2017
- In my time at Olive Garden I was cross trained in every part of front of house
- I assisted in training new team members and regularly hosting tastings to increase product knowledge and sales
- I assisted in closing the cash and bookkeeping for the day
- Any week I could be scheduled all of those roles
Book Keeper
Bi-Lo
08.2011 - 07.2013
- As the book keeper at this store I was responsible for finalizing the evening books, running the front end, maintaining cashiers, and guest service counter
- Handled cash and deposits using proper accounting procedures and documentation
- Utilized problem solving abilities to identify discrepancies between financial documents and implement solutions accordingly
Education
Psychology -
University Of Florida
04.2022
Associates of Art - Humanities
Hillsborough Community College
08.2017
Skills
- Management
- Problem solving
- Communication
- Leadership
- Sales
- Pay Roll
- Human Resources
- Absence Coordination
- Administrative
- Bookkeeping
- Accounting
- Documentation and recordkeeping
- File organization
- Appointment scheduling
- Team collaboration
- Office administration
- Tech-Savvy
- Meeting coordination
- Time management
- Talent acquisition
Timeline
Administrative Coordinator
Sprouts Farmers Market
12.2023 - Current
Reservations Agent
Walt Disney Company
01.2017 - 01.2023
Bartender
Olive Garden
04.2012 - 12.2017
Book Keeper
Bi-Lo
08.2011 - 07.2013
Associates of Art - Humanities
Hillsborough Community College
Psychology -
University Of Florida
Similar Profiles
Skylee NarronSkylee Narron
Courtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, CvsCourtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, Cvs
Justin HarmanJustin Harman
Service Manager at Sprouts Farmers Market Inc, GroceryService Manager at Sprouts Farmers Market Inc, Grocery
Gabriel SolorzanoGabriel Solorzano
Instore Shopper /Head Cashier Supervisor /Manager on Duty at Sprouts Farmers Market Inc.Instore Shopper /Head Cashier Supervisor /Manager on Duty at Sprouts Farmers Market Inc.
Kristian ErikssonKristian Eriksson
Cashier at Sprouts Farmers Market Inc.Cashier at Sprouts Farmers Market Inc.
TAYLOR BelcherTAYLOR Belcher
Certified Medical Assistant at Millennium Physician GroupCertified Medical Assistant at Millennium Physician Group