Breanna Glidden
Chapin,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Ophthalmic Technician
Prisma Health
05.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Front Desk Agent
IHG Army Hotels
01.2019 - 05.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Arts -
Washington State University
Pullman, WA12.2023
Associate of Arts -
Piedmont Technical College
Greenwood, SC05.2023
Skills
- Patient Care
- Appointment Management
- Scheduling
- Administrative Support
- Strategic Planning
- Time Management
- Office Administration
- Telephone Skills
- Document Management
- Tech-Savvy
- Organization Skills
- Exceptional Communication
- Attention to Detail
- Adaptability
- Critical Thinking
- Customer Service
- Multitasking Abilities
- Strong Vocabulary
Timeline
Ophthalmic Technician
Prisma Health
05.2023 - Current
Front Desk Agent
IHG Army Hotels
01.2019 - 05.2021
Bachelor of Arts -
Washington State University
Associate of Arts -
Piedmont Technical College
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