Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager
Breanna Gonzalez

Breanna Gonzalez

Wildomar,CA

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Demonstrates strong organization and mentoring abilities, driving team success and operational efficiency. Ambitious learner with exemplary active listening and communication skills. Skilled at setting goals, developing plans and monitoring progress for oneself and others.

Overview

18
18
years of professional experience

Work History

Enrollment Advisor

National University
05.2019 - Current
  • Met or exceeded enrollment and retention goals consistently.
  • Trained and mentored junior enrollment professionals.
  • Helped students complete applications and navigate admissions processes.
  • Finalized and processed enrollment applications.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Achieved team enrollment targets consistently by collaborating closely with colleagues on best practices for engaging prospective students.
  • Delivered exceptional customer service, promptly addressing inquiries from both current and prospective students.
  • Provided valuable input on website design improvements aimed at enhancing user experience for both current and prospective students.

Guest Service Attendant

Target
10.2006 - 04.2019
  • Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Optimized staffing levels during peak periods through effective scheduling adjustments, ensuring efficient resource allocation without compromising service quality.
  • Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
  • Assigned daily job tasks and workloads to numerous team members.
  • Developed strong relationships with guests, leading to increased loyalty and repeat business.
  • Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
  • Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
  • Trained new team members on company policies, procedures, and best practices in guest services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Bachelor of Arts - Psychology

National University
San Diego, CA
08.2021

Skills

  • Strong Organization
  • Exceptional communication
  • Reliability
  • Active listening skills
  • Sympathetic
  • Short and long term planning
  • Progress Monitoring
  • Leadership
  • Maintaining confidentiality
  • Scheduling appointments
  • Event Planning
  • Customer service background

Accomplishments

  • Proud volunteer for the American Cancer Society's Relay For Life's planning committee for over 10 years.
  • Collaborated with a team of 15 volunteer in the event planning of Relay For Life of Murrieta with over 800 participants.
  • Raised over $89,000 for the American Cancer Society through a variety of fundraisers with fellow participants spanning a few months.
  • Successfully collaborated with volunteers and participants from different backgrounds and all ages.
  • Exorcized leadership skills within sub-committees responsible for different logistical aspects of event planning.
  • Provided emotional support to cancer patients and caregivers.
  • Offered support and additional recourses for newly diagnosed patients and their families.

Timeline

Enrollment Advisor

National University
05.2019 - Current

Guest Service Attendant

Target
10.2006 - 04.2019

Bachelor of Arts - Psychology

National University

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Breanna Gonzalez