Summary
Overview
Work History
Education
Skills
Certification
Activites and Honors
Timeline
Generic

Breanna Hamilton

Sylvester,GA

Summary

Talented remote customer service agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Knowledgeable expert with stellar research and problem-solving skills. Poised when quickly responding to high volume of customers. Exceptional work ethic and schedule flexibility.

Overview

7
7
years of professional experience
1
1
Certification

Work History

DS Mobile Team Lead

Oneblood
Thomasville, GA
08.2023 - Current
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches, including the assignment of meal/break periods.
  • Ensures that staff follow applicable policies and procedures.
  • Obtains medical history and vitals from donors and/or patients.
  • Performs phlebotomy and collection procedures to collect blood components.
  • Completes the beginning and end of shift responsibilities, including the review of all donor records and regulated documents for accuracy and completion
  • Assists with the recruitment of all donors, including potential apheresis and platelet candidates, and supports collection goals, including ALYX conversions and split rates.

Personal Shopper

Walmart
Sylvester, GA
11.2021 - 08.2023
  • Inspected returned merchandise for damage or defects before placing it back on display.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Acknowledge and greet customers with a smile.
  • Answer customer questions.
  • Help customers find the products they are looking for.
  • Assist fellow associates as needed throughout the store.
  • Collaborated with store management team to ensure appropriate inventory levels were maintained.

Customer Service Representative

Skyes
Albany, GA
05.2018 - 07.2019
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Responded to requests for assistance, took orders, processed returns, and upsold products.
  • Tracked call-related information, updated customer information, and provided feedback on call issues.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. Assisted customers in making payments on accounts, and setting up payment plans.

Education

High School Diploma -

Worth County High School
Sylvester, GA
05-2011

Skills

  • Work assignment delegation
  • Performance monitoring
  • Trend tracking
  • Risk management
  • Budget management
  • Influencing skills
  • Coaching and mentoring
  • Employee training
  • Workplace safety
  • Employee engagement

Certification

  • Certified Phlebotomist
  • Bus driving
  • Venipuncture
  • Patient Care
  • Vital Signs
  • Customer Service

Activites and Honors

Customer service oriented professional with healthcare industry and management experience. Able to coordinate workflows and communicate effectively with co-workers,patients and staff. Follows policies,procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Manages time and priorities in multi-task environments Effective problem solver, able to assess situation and identify solutions Pays close attention to detail to ensure accuracy and maintain compliant documentation,function independently with minimal direction and guidance.

Timeline

DS Mobile Team Lead

Oneblood
08.2023 - Current

Personal Shopper

Walmart
11.2021 - 08.2023

Customer Service Representative

Skyes
05.2018 - 07.2019

High School Diploma -

Worth County High School

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Breanna Hamilton