Breanna Harper
Jeffersonville,IN
Summary
Personable associate with an excellent execution of interpersonal skills and implementing company goals. Experienced in customer service, product promotion, and organizing. Excels in fast paced training with open and positive communication. Dependable with strong work ethic and dedication to excellent execution regarding any task assigned. Fondly familiar with company product.
Overview
6
6
years of professional experience
Work History
Information Desk Attendant
Norton Children's Hospital
05.2023 - Current
- Increased efficiency in managing visitor flow by implementing effective crowd control techniques during peak hours.
- Collaborated with team members to address visitor concerns promptly and effectively.
- Streamlined communication between departments by serving as a central point of contact for pertinent information.
- Maintained an organized and updated information desk area, contributing to a professional environment.
- Provided exceptional service through friendly demeanor, attentive listening, and prompt assistance to all guests.
- Contributed to overall facility security by monitoring visitor access and reporting any suspicious activities to management.
- Evaluated guest feedback regularly to identify areas of improvement for continuous enhancement of service quality at the information desk function.
- Promoted available services within the venue by engaging with visitors proactively and sharing relevant information tailored to their needs or interests.
- Managed incoming phone calls, efficiently directing callers to appropriate departments or personnel.
- Assisted in training new staff members on proper protocols, procedures, and customer service expectations at the information desk position.
- Welcomed patient families with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
- Developed strong rapport with repeat visitors through consistent excellence in service delivery.
- Utilized various software applications proficiently in order to assist and update data entry
Customer Service Associate
Home Depot
02.2023 - 01.2024
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Developed and organized electronic files to maintain customer service-related documents.
Crew Member
Five Below
06.2021 - 08.2021
- Wiped down tables and equipment, swept and refilled stock.
- Restocked supplies, removed trash and cleaned areas.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
- Assisted customers with product, promotion and policy information.
- Processed payments and bagged items for customer check out.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Orientation Leader
University of Southern Indiana
11.2019 - 08.2021
- Mentored students on successful strategies for integrating into college life.
- Planned and led community activities and events to promote bonding.
- Educated students on culture of institution, safety practices and ways to resolve conflicts to promote self-reliance.
- Planned and facilitated evening activities to promote student social connection development.
- Promoted interaction among groups of new students by facilitating small group discussions on college transition-related concerns.
- Worked with outside departments and offices to resolve student concerns.
- Supported registration processes with technical assistance and troubleshooting.
- Guided campus tours with as many as 15 students and families.
- Delivered guided tours, presenting scripted information and answering questions.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Daycare Provider
Toddler Town Daycare
09.2018 - 12.2019
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Supervised and cared for children ages 3 to 5.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Observed behavioral issues to alert parents or guardians.
Seasonal Retail Associate
Kohls Department Store
10.2018 - 01.2019
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
Education
Bachelor of Science - Health Administration
University of Southern Indiana
Evansville, IN05.2025
Bachelor of Science - Spanish Language And Literature
University of Southern Indiana
Evansville, IN05.2025
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06.2019
Associate of Arts - General Studies
Ivy Tech
05.2019
Skills
- Customer Service
- Clear Communication
- Teamwork and Collaboration
- Supplies Monitoring and Restocking
- Cleaning and Sanitizing
- Inventory Counts
- Stocking and Replenishment
- Attention to Detail
- Adaptability and Flexibility
- Dependable and Cooperative
- Strong organizational skills
Languages
Spanish
Limited Working
Timeline
Information Desk Attendant
Norton Children's Hospital
05.2023 - Current
Customer Service Associate
Home Depot
02.2023 - 01.2024
Crew Member
Five Below
06.2021 - 08.2021
Orientation Leader
University of Southern Indiana
11.2019 - 08.2021
Seasonal Retail Associate
Kohls Department Store
10.2018 - 01.2019
Daycare Provider
Toddler Town Daycare
09.2018 - 12.2019
High School Diploma -
Jeffersonville High School
Associate of Arts - General Studies
Ivy Tech
Bachelor of Science - Health Administration
University of Southern Indiana
Bachelor of Science - Spanish Language And Literature
University of Southern Indiana
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