BREANNA HAYNES
McAlester,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Processor
BancFirst
McAlester, OK
08.2023 - Current
- Experience with loan software programs
- Verbal and written communication
- Good interpersonal and customer service skills
- Time-management and organization skills
- Ability to work with strict deadlines
- Ability to explain technical concepts in simple terms
- Ability to work in fast-paced environment
- Willingness to learn new concepts to grow and advance
- Gathering information for the loan application
- Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application
- Researching and correcting mistakes in applications for clients
- Reviewing file documentation for missing or erroneous information
- Meeting loan application deadlines
- Assisting Loan Officer with requests and tasks needed to complete and process applications.
- Adhered strictly to company policies when completing tasks associated with loan processing duties.
- Reviewed appraisals to ensure accuracy of value estimates.
Concession Stand Worker
City of McAlester
McAlester, OK
04.2023 - Current
- Take customer orders and assemble them correctly
- Accept payment from customers via a cash register
- Check food items to ensure quality and safety standards are met
- Keep the assigned area clean, sanitary, and safe
- Perform basic maintenance on machines and equipment, as needed
- Answer questions about concession stand location, prices of goods sold there, and other questions about tickets or other items sold
- Under the guidance of a supervisor, maintain concession stand records with information on products used and food served to customers
- Complete inventory sheets daily, noting supplies that need to be replenished
- Enter data into a computerized cash register system
- They may also be responsible for balancing register tills at the end of day.
Vault Clerk
Choctaw Nation of Oklahoma
McAlester, OK
10.2021 - 08.2023
- Answer authorized inquiries regarding general vault procedures
- Issuing 'banks' and 'draw' to cashiers and tellers
- Keeping all monetary dispensers full and functioning
- Issuing checks from Vault as requested by the Casino General Manager
- Assist with work areas as designated by management
- Keeping accurate records of monetary exchanges, authorization forms, and transactions reconciliations and fill/maintain ATM's, Kiosks, Recycler, and Dyna Cash Machines
- Perform other responsibilities as may be assigned
- Maintain high quality guest service and a professional demeanor, whether it is giving directions, support or information.
Casino Cage Cashier
Choctaw Nation of Oklahoma
McAlester, OK
06.2020 - 10.2021
- Update and maintain company databases related to client records, balancing books and any red flags such as credit rejections or duplicate accounts
- Handle big amounts of money for patrons, including processing cashier checks, credit card advances, tickets, chips, cash checks and coins
- Interact frequently with other casinos, central credit and the Internal Revenue Service (IRS); the latter for reporting large transactions
- Maintain high quality guest service and a professional demeanor, whether it is giving directions, support or information
- Closely monitor all transactions such that they are legitimate
- Keep a close eye for fake chips and counterfeit bills.
Lifeguard
City of McAlester
McAlester, OK
05.2021 - 09.2021
- Maintains order in the pool and adjoining areas
- Inspects facilities for cleanliness; completes general pool cleaning and maintenance duties
- Responsible for the availability and safekeeping of emergency equipment (rescue tubes, backboard, signs and other equipment)
- Also help with the concession at the softball complex with the city.
Sales Associate/Cashier/Customer Service
Bath & Body Works
McAlester, OK
10.2019 - 06.2020
- Operate a cash register to process cash, check and credit card transactions
- Guide customers in choosing items that reflected personal style and shape, while explaining information about the quality, value and style of products to influence customer buying decisions.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Recommended, selected and located merchandise based on customer desires.
Education
High school diploma -
McAlester High School
05.2019
Some College (No Degree) - Political Science & History
Eastern Oklahoma State College
McAlesterSkills
- Attention to Detail
- Customer Service
- Application Review
- Document Management
- Teamwork and Collaboration
- Loan Servicing
- Regulatory Compliance
- Dedicated Work Ethic
- Credit Reports
- Loan Closing
- Verifying information
- Deadline Management
- Application preparation
- Legal Description Interpretation
- Self Motivation
- Data Tracking
- Analytical Skills
- Specification reviewing
- Research skills
- Effective Communication
- Adaptability and Flexibility
- Multitasking
- Project Management
Certification
- First Aid Certification, 05/01/21, 05/01/23, 00LCPET
- CPR Certification, 05/01/21, 05/01/23, 00LCPET
- AED Certification, 05/01/21, 05/01/23, 00LCPET
- Lifeguard Training, 05/01/21, 05/01/23, 00LCPET
Timeline
Loan Processor
BancFirst
08.2023 - Current
Concession Stand Worker
City of McAlester
04.2023 - Current
Vault Clerk
Choctaw Nation of Oklahoma
10.2021 - 08.2023
Lifeguard
City of McAlester
05.2021 - 09.2021
Casino Cage Cashier
Choctaw Nation of Oklahoma
06.2020 - 10.2021
Sales Associate/Cashier/Customer Service
Bath & Body Works
10.2019 - 06.2020
High school diploma -
McAlester High School
Some College (No Degree) - Political Science & History
Eastern Oklahoma State College
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