Breanna Hazel

• Streamlined call screening process to prioritize and transfer calls to personnel efficiently.
• Managed front desk operations, greeting patients warmly and addressing concerns professionally.
• Utilized ECW scheduling system for effective appointment management.
• Conducted insurance authorization processes to ensure coverage for services.
• Maintained clean and organized office environment to enhance atmosphere for staff and patients.

Supported patient care activities within nursing unit to enhance service delivery.

Facilitated timely, accurate communication with healthcare team members.

Managed phone calls to ensure prompt responses and assistance.

Coordinated activities among unit staff to optimize workflow efficiency.

Maintained adequate inventory of patient care supplies for unit operations.
Retrieved and replenished supplies from central distribution to designated areas.
Cleaned supply room and ensured organization of intravenous solutions and medication preparation supplies.
Conducted regular compliance rounds to check supply expiration and cleanliness.
Facilitated exchange of emergency code carts and intubation boxes with Pharmacy and Central Sterile Processing.
Removed linen from patient care areas and assisted in changing linens on unoccupied beds.
Located and maintained unit-specific equipment to support operational needs.
Demonstrated adherence to infection prevention standards across all activities.

• Demonstrates knowledge of the organizations Service Standards and incorporates them into the performance of duties. Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all patients including co-workers and multi-disciplinary team members.
• Is responsible for posting the daily census, getting the tallies to the runners, reviewing all messages, noting Sick calls and assisting supervisor in securing operational coverage as needed. Maintains diet office systems including EPIC/CBORD.
• Maintains diet office systems including Epic/CBORD. Ensures all printers are working, and updates, corrects, and prints daily menus and diet changes for the (new title). Relays patient information from Epic to managers as requested following HIPAA/PHI guidelines.
• Prints and organizes patient menus for all nursing units
• Inserts new menus and pulls discharges so that new patients receive their meals in a timely manner and meal are not sent for discharged patients.
• Processes all Quick Tray (in-between meal) orders or special patient requests to meet response time of 30 minutes or less to ensure patient satisfaction.
• Answers phones in a prompt and courteous manner and records calls on the Diet Office log as necessary.
• Maintains communication with the clinical dietitians regarding patients and special orders.
• Perform any other duties as assigned by management.

• Demonstrated respect for patient confidentiality, privacy and rights.
• Assisted in keeping the patient’s environment, patient equipment and patient care areas clean and safe.
• Responsible for helping patients with their daily basic needs for living such as helping them bathe, dress and feed themselves.
• Assist in having patient ready for scheduled daily activates
• Assist in turning and moving patients in the bed and/or assisting them into wheel chairs or stretchers.
• Serving and feeding meals to patients and documenting food and liquid intake.
• Checking and recording patient vital signs
• Answering patient call bell promptly and effectively observing and reporting changes in patient behavior.
• Uses a clear, caring and respectful communication with the patient families and all members of the health care team
• Completes delegated responsibilities as directed by the registered nurse.