Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Breanna Henson

Porterville,CA

Summary

Sales and Management with 2 years in retail sales and management. Passionate leader who develops highly motivated teams through mentoring and superior communication. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Experienced management professional with strong leadership and relationship-building skills. I am passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high quality service.

Overview

6
6
years of professional experience

Work History

Pawnbroker and Assistant Shop Manager

Porterville Pawn
02.2021 - 06.2022


  • Sold above and beyond my goals every month.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about products and their available features.
  • Entered data promptly and efficiently with a 98% accuracy rate.
  • Cross-trained and backed up other customer service managers.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Conducted store inventories once per month.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Strong Communication Skills
  • Accurate Cash Handling
  • Fast-Paced Retail Environment
  • Active Listening Skills
  • Time Management
  • Highest Level Of Integrity
  • Inventory Control Procedures
  • Customer Satisfaction
  • Maintained Orderly Product Displays
  • Team Member
  • Efficient Multi-Tasker
  • Handles Multiple Responsibilities
  • Satisfying Shopping Experience
  • Operated Cash Register
  • Professional Customer Interactions
  • Flexible Schedule
  • Store Merchandising Layouts

Cashier

Little Caesars Pizza
09.2016 - 05.2017
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Encouraged development of new cashiers with positive reinforcement.
  • Oversaw team of cashiers
  • Greeted customers and ascertained customers' needs.
  • Maintained sales.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized cold storage.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Accurate Cash Handling
  • Credit Card Transactions
  • Fast-Paced Environment
  • Active Listening Skills
  • Time Management
  • Highest Level Of Integrity
  • Customer Satisfaction
  • Efficient Multi-Tasker
  • Customer Inquiries
  • Flexible Schedule
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associates - Medical Coding And Billing

Ultimate Medical Academy - Clearwater
Clearwater, FL
07.2024

High School Diploma -

Butterfield Charter High School
Porterville, CA
06.2016

Skills

  • Exceptional customer service
  • Adapt to diverse groups
  • Able to persuade others effectively
  • Excellent people skills
  • Problem-solving skills
  • Team Player
  • Cash register operations
  • Opening and closing procedures
  • Inventory management
  • Upselling
  • Fast Learner
  • Strong Communication Skills

Accomplishments

Personal/Business

I started out as an entry level Pawnbroker and in less than a year I received two promotions. First I was promoted to a Shift Leader and a couple months later I was promoted again to Assistant Shop Manager.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Pawnbroker and Assistant Shop Manager

Porterville Pawn
02.2021 - 06.2022

Cashier

Little Caesars Pizza
09.2016 - 05.2017

Associates - Medical Coding And Billing

Ultimate Medical Academy - Clearwater

High School Diploma -

Butterfield Charter High School

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Breanna Henson