Breanna Herrera
Rosenberg,TX
Summary
Results-driven supervisor with expertise in case management, policy compliance, and team leadership. Proven ability to enhance service delivery and resolve complex eligibility issues, ensuring operational efficiency and high-quality outcomes. Results-driven supervisor with a strong background in case management and staff training. Proven ability to enhance service delivery through effective communication and quality assurance practices.
Overview
8
8
years of professional experience
Work History
Supervisor
Texas Health and Human Services
Rosenberg, Texas
06.2022 - Current
- Supervise and lead a team of Medical Eligibility Specialists, responsible for determining client eligibility for Medicaid and other state health programs.
- Monitor case processing to ensure compliance with state and federal regulations, timeliness standards, and quality assurance benchmarks.
- Provide coaching, mentoring, and performance evaluations to support staff development, and improve service delivery.
- Conduct case reviews, resolve complex eligibility issues, and implement corrective actions to maintain program integrity.
- Coordinate and deliver training on policy updates, procedural changes, and system enhancements.
- Serve as a liaison between frontline staff and upper management, communicating operational needs, and contributing to process improvements.
- Handle escalated client concerns with professionalism, and ensure equitable access to services.
Cashier
Buc-ee's
Wharton, Texas
01.2020 - 05.2022
- Delivered fast, friendly, and accurate checkout services to customers in a high-volume retail environment.
- Operated point-of-sale (POS) systems to process transactions, returns, and exchanges in accordance with company policies.
- Maintained a clean and organized checkout area, ensuring a welcoming experience for guests.
- Proactively learned product knowledge to assist customers, and promote sales.
- Balanced cash drawers at the beginning and end of shifts, ensuring accuracy and accountability.
- Supported team operations by being flexible and responsive to changing business needs.
Dental Assistant
Katy Dental
Katy, Texas
08.2017 - 12.2019
- Assisted dentists during procedures, ensuring all instruments were readily available.
- Managed patient records accurately within electronic health record systems.
- Maintained inventory of dental supplies, ordering as necessary to prevent shortages.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
High School Diploma -
El Campo High School
El Campo, TX06-2017
Skills
- Case management
- Policy compliance
- Eligibility determination
- Performance evaluation
- Staff training
- Quality assurance
- Customer service
- Effective communication
- Time management
- Goal oriented
- Coaching and mentoring
- Payroll processing
- Documentation and reporting
- Policy and procedure development
- Relationship building
- Bilingual interpretation
Languages
Spanish
Professional
Timeline
Supervisor
Texas Health and Human Services
06.2022 - Current
Cashier
Buc-ee's
01.2020 - 05.2022
Dental Assistant
Katy Dental
08.2017 - 12.2019
High School Diploma -
El Campo High School
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