Overview
Work History
Education
Skills
Certification
Relocation Locations
Work Authorization
Assessments
Timeline
Generic

Breanna Hicks

Hopkins,MN

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Dr Thomas Johnson house
08.2022 - Current
  • Schedule appointment, Scheduled medical rides, Work closing with in house nurse & primary physician, Order equipment

Social Worker Assistant

Bluestone Physicians Group
03.2022 - Current
  • Coordinate activities, Process mail, Maintained Client records, Reviewed, sorted, and distributed incoming mail, Ordered and distributed work orders, Scheduled meetings, Processed invoices, Maintained Client records, Performed administrative duties such as faxing, scheduling, filing and placing orders, Managed day-to-day operations of Lead nurse, Served as point of contact for Everyone, Greeted visitors and clients, directed phone calls, and set up appointments, Assisted in answering Clients questions

Appointment Setter/Customer Service

Home Energy Center
11.2021 - 07.2022
  • Answer all incoming phone calls or internet leads to schedule appointments, Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customers response and forward to the appropriate advisor or manager, Be proactive and make calls to set appointments on the following: Recalls, required maintenance, declined service, Maintain a professional appearance

Training Manager

Satcom Marketing
02.2019 - 10.2021
  • Training new employees, Quality assurance, Coaching agent to have better calls for our clients, HR activities

Debt collector

Direct recovery services
04.2018 - 03.2020
  • 250+inbound calls a day, 50+ outbound calls
  • Skip trace ability, negotiate payment, and settlement opportunities
  • Working on high balance, and 0 agency placements

Center Coordinator

European Wax Center
03.2016 - 03.2018
  • Educate guests on our products, services and savings programs, Greet and check guests in and out (Average @80% re-booking), Schedule reservations and make confirmation calls, Grow center sales to meet goals, Inventory, Stand in for meetings

Manager

Bcbgeneration
08.2014 - 03.2016
  • Leading and managing the sales team to meet performance targets
  • Client development, operations, and human resources management
  • Develop and implement strategies for client retention and new client acquisition
  • Ensure proper maintenance and organization of the shop selling floor and stockroom
  • Conduct audits for Shop compliance with BCBG MAXAZRIA GROUP and Department store policies and procedures

PCA Personal Care Assistant

LifeWorks
03.2010 - 01.2016
  • Took care of my client, bathing, grooming, shopping, companion

Education

Associate in business management -

Hennepin Tech.
Brooklyn Park, MN
01.2014

High school -

Apple Valley High
Apple Valley, MN
01.2010

Skills

  • Microsoft Office
  • Call Center
  • Collections
  • Microsoft Excel
  • Outlook
  • Typing
  • Credit
  • Communications
  • Problem solving
  • Word
  • Retail sales
  • Performance Management
  • Cold Calling
  • Human Resources
  • Recruiting
  • Computer skills
  • Microsoft Word
  • Time management
  • Cash handling
  • Customer service
  • Sales
  • Supervising experience
  • Retail sales
  • Cold calling
  • Team management
  • Quality assurance
  • Time Management

Certification

driver's license

Relocation Locations

  • Saint Louis Park, MN
  • Edina, MN
  • Minneapolis, MN

Work Authorization

Authorized to work in the US for any employer

Assessments

  • Sales skills, Proficient, 09/01/23, Influencing and negotiating with customers
  • Administrative assistant/receptionist, Proficient, 09/01/23, Using basic scheduling and organizational skills in an office setting
  • Work motivation, Proficient, 03/01/23, Level of motivation and discipline applied toward work
  • Retail customer service, Proficient, 12/01/22, Responding to customer situations in a retail setting
  • Call center customer service, Proficient, 09/01/23, Demonstrating customer service skills in a call center setting
  • Customer focus & orientation, Proficient, 07/01/23, Responding to customer situations with sensitivity
  • Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues

Timeline

Administrative Assistant

Dr Thomas Johnson house
08.2022 - Current

Social Worker Assistant

Bluestone Physicians Group
03.2022 - Current

Appointment Setter/Customer Service

Home Energy Center
11.2021 - 07.2022

Training Manager

Satcom Marketing
02.2019 - 10.2021

Debt collector

Direct recovery services
04.2018 - 03.2020

Center Coordinator

European Wax Center
03.2016 - 03.2018

Manager

Bcbgeneration
08.2014 - 03.2016

PCA Personal Care Assistant

LifeWorks
03.2010 - 01.2016

Associate in business management -

Hennepin Tech.

High school -

Apple Valley High
driver's license

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Breanna Hicks