Breanna Hines
Jacksonville,FL
Summary
Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA / MED Tech
Wyndham Lakes Assisted Living Facilities
03.2022 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA - Certified Nursing Assistant
Baptist Medical Center
02.2021 - 01.2023
- Take care of 24 oncology patients daily to handle one on one care assistant was feeding patience minimum 3 to 4 meals per day assistanted with bathing patient monitoring vital signs help patients with daily living needs
- Worked with mechanical waves as needed
- Communicated conditions to nurse in charge.
Phelbotomist
BioLife Plasma Services
09.2018 - 07.2020
- Medical professionals who work at medical labs, taking blood samples from patients and adequately labeling them with their information
- They conduct a wide range of test to identify underlining conditions to assist doctors with diagnoses in patient care.
Provider Service Advocate
Novitas Solutions
10.2017 - 03.2018
- Responded to direct and electronic questions from clients and rates, policies, referrals and eligibility
- Handling telephone calls for the provider and member inquiries and resolving complaints by the member and member representative.
Customer Service Representative
Gc Services
12.2014 - 03.2017
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database.
Account Representative
Diversified Consultant Inc.
06.2012 - 10.2014
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries.
Education
Nursing -
St Johns Rivers Community College
Orange Park, FL12.2026
Skills
Patient Care
Vital signs monitoring
Compassion and Empathy
Bathing Assistance
Maintaining confidentiality
Compassionate communication
Reliable team player
Dementia and Alzheimer's knowledge
End of life care
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- CMT - Certified Medication Technician
DIY projects and Decorating
I love brightening up and area and bringing personality to a space that has many people in the area. I often utilize this skill in my business life as well. Being a better part of someones day has not only become a hobby of mine but a lifestyle that i enjoy no matter the job description.
Timeline
CNA / MED Tech
Wyndham Lakes Assisted Living Facilities
03.2022 - 08.2024
CNA - Certified Nursing Assistant
Baptist Medical Center
02.2021 - 01.2023
Phelbotomist
BioLife Plasma Services
09.2018 - 07.2020
Provider Service Advocate
Novitas Solutions
10.2017 - 03.2018
Customer Service Representative
Gc Services
12.2014 - 03.2017
Account Representative
Diversified Consultant Inc.
06.2012 - 10.2014
Nursing -
St Johns Rivers Community College
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- CMT - Certified Medication Technician
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