Summary
Overview
Work History
Education
Skills
Additionalcontactinfo
References
Timeline
Generic

Breanna Howell

Auburn,AL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Jack's Family Restaurants Inc.
05.2017 - 03.2021
  • Led team development initiatives, drastically enhancing customer loyalty and operational efficiency through strategic performance improvement programs.

Medical Receptionist

Lake Martin Family Medicine
07.2020 - 08.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Completed patient referrals to other medical specialists.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Senior Customer Service Representative

Conduent
08.2022 - 05.2023
  • Handle high volume of calls, ensuring customer needs were met and satisfaction achieved.
  • Provided accurate information, meeting sales targets and call handling quotas.
  • Resolved customer complaints efficiently, offering timely solutions and alternatives.
    Maintained detailed records of interactions, processed accounts, and filed documents.
    Consistently achieved personal and team sales targets while handling customer complaints
    within specified time limits, improving overall service quality.
  • Offered comprehensive support by providing valid information and exploring alternative
    solutions, fostering positive customer relationships.
  • Developed efficient call handling strategies to meet quotas while maintaining high-quality
    customer service, contributing to improved team performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Fraud Recovery Specialist

Teleperformance USA
06.2023 - Current


  • Identifying, validating, pursuing and recovering benefit claim overpayments
    paid by Fund or network providers.
    • Ensuring collection letters and follow-up of overpayment collection efforts are
    done in a timely manner.
    • Recording solicited and unsolicited overpayments in tracking system and
    adjusting claims as refunds are received.
    • Sending provider reversals for claim overpayments and tracking status.
    • Processing requests for information and answering inquiries regarding
    overpayments of benefits from other departments, participants, providers and
    others which may include auto related accidents, workers compensation and
    other third-party liability claims.
    • Updating claims system notes and sending out requested forms, documents,
    claim details and other information as needed.

    • Contacting providers, network providers, participants, attorneys and other
    applicable parties regarding claim overpayments, workers compensation, auto
    related accident cases and non-auto related third party liability cases.
  • Conducted regular audits on accounts flagged as high-risk, mitigating possible losses due to undetected fraudulent activities.


Education

GED -

Southern Union State Community College
Wadley, AL
10.2017

Skills

  • Sales monitoring
  • Product knowledge
  • Service knowledge
  • Customer relations
  • Orientating
  • Training
  • Strategic planning
  • Time management
  • Staff development
  • Home care assistance
  • Conflict resolution
  • Problem solving
  • Data analysis
  • Team collaboration
  • Empathy
  • Attention to detail
  • Investigation techniques
  • Conflict resolution techniques
  • Data analysis proficiency
  • Fraud Prevention Strategies

Additionalcontactinfo

  • General Manager, 2563072237
  • Area Supervisor, 2562255299
  • Auto Repair Supervisor, 256-786-0012

References

  • Keanna Wallace
  • Barry Bowerman
  • Eric Sanford

Timeline

Fraud Recovery Specialist

Teleperformance USA
06.2023 - Current

Senior Customer Service Representative

Conduent
08.2022 - 05.2023

Medical Receptionist

Lake Martin Family Medicine
07.2020 - 08.2022

Assistant Manager

Jack's Family Restaurants Inc.
05.2017 - 03.2021

GED -

Southern Union State Community College

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Breanna Howell