Breanna Hoyes
Dover,DE
Summary
Detail-oriented Correctional Records Clerk with several years of experience working in records and information management. Hands-on experience creating new records, sorting and classifying content and converting documents to other formats. Assists team with other pertinent office and clerical duties. I have great problem-solving abilities, Outstanding people skills, Multi-tasking and negotiation. Excellent communication abilities, Dependable, Attention to detail Organizational Skills, Computer Literacy, and Creativity that gets the job done.
Overview
8
8
years of professional experience
Work History
Correctional Records Technician
Delaware Department of Correction
Dover, DE, DE
05.2021 - Current
- Reviewed, sorted and indexed documents according to established guidelines.
- Compiled records and prepared reports of findings.
- Operated a variety of office equipment including scanners, copiers and printers.
- Retrieved files from automated databases for review or updating.
- Assisted with the preparation of legal documents such as subpoenas, court orders and summonses.
- Scanned paper documents into electronic format for storage in computer databases.
- Identified discrepancies in record keeping and corrected errors where needed.
- Managed the destruction of confidential records according to company policy.
- Developed new processes to improve workflow efficiency.
- Created detailed logs to track the location of stored materials.
- Audited existing records to ensure accuracy and completeness prior to archiving.
- Located requested items using various search methods such as keyword searches or cross-referencing data fields within a database system.
- Prepared outgoing mailings containing sensitive data in accordance with postal regulations.
- Processed requests for access to confidential information according to applicable laws and regulations.
- Updated file folders with current contact information when required.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled court appointments for offenders.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Delivery Driver
Agile Delivery Delaware/Amazon
Dover, DE
01.2022 - 04.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Created and submitted delivery and DOT logs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Home Health Care Aide
Addus Home Health Care
Dover, DE
09.2021 - 12.2021
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Crew Member
Target
Westbury, NY
03.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Summer Recreation Counselor
Nassau County Department of Parks, Recreation & Museums
Wantagh, NY
06.2019 - 08.2019
- Counseled misbehaving children and emphasized the importance of mutual respect, understanding, and kindness.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Designed enjoyable and innovative customized training programs based upon fitness goals.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Administrative Assistant Intern
Principals Office
Freeport, NY
09.2018 - 06.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed Access databases converting complex data into easy-to-interpret data.
Cashier
Bj's wholesale club
Freeport, NY
08.2018 - 09.2018
- Accepted customer payments, and made change when necessary.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Cashier
ShopRite of Uniondale
Uniondale, NY
03.2016 - 06.2018
- Accepted customer payments, and made change when necessary.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Assistant Teacher
Coleman Country Day Camp
Freeport, NY
06.2016 - 08.2016
- Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process]
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
High School Diploma -
Freeport High School
Freeport, NY06.2018
No Degree - Criminal Justice
Nassau Community College
Garden City, NYSkills
- Phone Answering
- Filing System Organization
- Appointment Scheduling
- Transcribing
- Data Entry
- Communication and Interpersonal Skills
- Efficiency and Time Management
- Multitasking and Time Management
- Document and File Management
- Ease with Computers and Technology
- Verbal and Written Communication
- Complaint Resolution
- Cooperative Attitude
- Cash Register Operations
- Employee Training
- Document Analysis
- File Retrieval
- Clerical Skills
Affiliations
In my spare time when I'm not working I enjoy activities like kickboxing, long walks, and fashion design drawing
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Delivery Driver
Agile Delivery Delaware/Amazon
01.2022 - 04.2022
Home Health Care Aide
Addus Home Health Care
09.2021 - 12.2021
Correctional Records Technician
Delaware Department of Correction
05.2021 - Current
Crew Member
Target
03.2020 - 01.2021
Summer Recreation Counselor
Nassau County Department of Parks, Recreation & Museums
06.2019 - 08.2019
Administrative Assistant Intern
Principals Office
09.2018 - 06.2019
Cashier
Bj's wholesale club
08.2018 - 09.2018
Assistant Teacher
Coleman Country Day Camp
06.2016 - 08.2016
Cashier
ShopRite of Uniondale
03.2016 - 06.2018
High School Diploma -
Freeport High School
No Degree - Criminal Justice
Nassau Community College
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