Breanna Hudson
Gaines,Michigan
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor shows, events and service provider relationships while maintaining meticulous records.
Known for interacting with customers and responding appropriately to questions. Considered a talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
8
8
years of professional experience
Work History
Front Office Manager
A New Hope Educational Services
03.2015 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Education
Bachelor of Arts - Graphic Design Bachelor's Degree
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma -
HGHB Academy
Grand Blanc, MI06.2018
Skills
- Effective Planning
- Event Coordination
- Customer Service Management
- Customer Relations
- Hospitality Service
- Exceptional Customer Support
- Coaching and Training
- Multi-Tasking Skill
- Administrative Support
- Making Appointments
- Listening Skills
- Front Office Management
- Guest Satisfaction
- Guest Registration
- Calendar Management
- Research and Analysis
Timeline
Front Office Manager
A New Hope Educational Services
03.2015 - Current
Bachelor of Arts - Graphic Design Bachelor's Degree
Southern New Hampshire University
High School Diploma -
HGHB Academy
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