Summary
Overview
Work History
Education
Skills
Professional References
Timeline
BusinessAnalyst

Breanna Wolfe

San Antonio,TX

Summary

Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Overview

4
4
years of professional experience

Work History

Veterinary Receptionist

Family Pet Hospital Of Stone Oak
10.2023 - Current
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Provide assistance when needed in treatment such as restraining animals and accurately obtaining vaccines.

Bookseller/Customer Service Representative Manager

Barnes and Noble Booksellers
10.2021 - 10.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-Trained in many different jobs such as Cashiering, Closing and Opening the Store, Customer Service, Stocking, and Barista knowledge.

Temporary Bookseller

Barnes And Noble Booksellers
10.2019 - 01.2020
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Education

Relative Education

High School Diploma -

Lockhart High School
Lockhart, TX
05.2019

Skills

  • Excellent communication skills
  • Event planning over professional phone calls and constant organizing
  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Payment Processing
  • Attention to Detail
  • Trained in Avimark

Professional References

Stephanie Esparza 

Former Assistant Store Manager at Barnes and Noble Booksellers

210-315-6709

Stepha_marie@ymail.com


Christina Luce

Veterinary Receptionist at Family Pet Hospital of Stone Oak

210-464-8027

Christina.luce22@gmail.com


Jared Goodman 

Cafe Manager at Barnes and Noble Booksellers

726-213-1796

jaredgoodman.art@gmail.com

Timeline

Veterinary Receptionist

Family Pet Hospital Of Stone Oak
10.2023 - Current

Bookseller/Customer Service Representative Manager

Barnes and Noble Booksellers
10.2021 - 10.2023

Temporary Bookseller

Barnes And Noble Booksellers
10.2019 - 01.2020

Relative Education

High School Diploma -

Lockhart High School

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Breanna Wolfe