Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Breanna Wolfe

San Antonio,TX

Summary

Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Veterinary Receptionist

Family Pet Hospital Of Stone Oak
10.2023 - Current
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.

Bookseller/Customer Service Representative Manager

Barnes and Noble Booksellers
10.2021 - 10.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-Trained in many different jobs such as Cashiering, Customer Service, Stocking, and Barista knowledge.

Temporary Bookseller

Barnes And Noble Booksellers
10.2019 - 01.2020
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Education

Relative Education

High School Diploma -

Lockhart High School
Lockhart, TX
05.2019

Skills

  • Veterinary Medical Records Software ie: Avimark
  • Schedule planning over professional phone calls and constant organizing
  • Motivated to work alone or as team player
  • Teamwork and Collaboration
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Leadership abilities
  • Adaptable and Flexible
  • Excellent communication skills

Professional References

Stephanie Esparza - Former Assistant Store Manager at Barnes and Noble Booksellers 

210-315-6709


Sarah Price - Lead Bookseller at Barnes and Noble Booksellers

210-473-7300

Timeline

Veterinary Receptionist

Family Pet Hospital Of Stone Oak
10.2023 - Current

Bookseller/Customer Service Representative Manager

Barnes and Noble Booksellers
10.2021 - 10.2023

Temporary Bookseller

Barnes And Noble Booksellers
10.2019 - 01.2020

Relative Education

High School Diploma -

Lockhart High School

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Breanna Wolfe